My company placed an order early November. My card was debited on November *th for...

GetHuman1691055's customer service issue with DHGate.com from December 2018

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The issue in GetHuman1691055's own words
My company placed an order early November. My card was debited on November *th for $***.** and an international charge of $*.**. I have received one email stating the the order was in progress and with a tracking number...since then nothing. We contacted DHL with the tracking number and they have no record. The tracking number is **********. The order was for umbrellas...order number ********* I would like an update on this order and if it has not yet left China or wherever it was being shipped from I am prepared to cancel the order. PLEASE ADVISE ASAP
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DHGate.com

Customer service issue
Reported by GetHuman1691055
Dec 4th, 2018 - 2 mons ago
I have an issue with DHGate.com too
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Timeline
GetHuman1691055 started working on this issue
Dec 4th, 2018 10:18pm