The package information says the package was delivered but I have received nothing at a...

GetHuman-javiahal's customer service issue with DHGate.com from October 2018

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The issue in GetHuman-javiahal's own words
The package information says the package was delivered but I have received nothing at all I want to know why is that and I want my money back for the item I purchased.
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DHGate.com

Customer service issue
Reported by GetHuman-javiahal
Oct 12th, 2018 - 8d ago
I have an issue with DHGate.com too
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GetHuman-javiahal started working on this issue
Oct 12th 4:54pm