I just received my order, P.O.**********. The machine has no manual and when I turn it...

GetHuman-victorrv's customer service issue with DHGate.com from September 2018

Help with my DHGate.com issue
The issue in GetHuman-victorrv's own words
turn it on and use it. ... I just received my order, P.O.**********. The machine has no manual and when I turn it on, it asks for an input code. I need a manual and an input code to get started. Can anyone help me?
I'm in pain and this machine can help me. I can't use it until I get an input code to unlock the screen.
Please send an input code to unlock the screen and a manual. No information was sent at all!
Since I ordered this machine.
I can't go any further without the input code.
I have an issue with DHGate.com too
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DHGate.com

Portable Gainswave Machine. S*N:**KF****
Customer service issue
Reported by GetHuman-victorrv
Sep 20th, 2018 - 6 mons ago
I have an issue with DHGate.com too
Fixed
Seen by 4 customers so far
Similar issue to 2314 others
0 customers following this
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Timeline
GetHuman-victorrv started working on this issue
Sep 20th, 2018 1:16am
GetHuman-victorrv indicated the issue is not fixed yet.
Sep 21st, 2018 1:58am
GetHuman-victorrv indicated the issue is not fixed yet.
Sep 21st, 2018 2:19am