You have got to fix this for me. It is my daughter's wedding and the cards have which I order have not arrived yet. Payment has been done promptly. Attend to this problem and set it right SOS.

GetHuman1041164's customer service issue with DHGate.com from August 2018

Help with my DHGate.com issue
The issue in GetHuman1041164's own words
I was trying to order wedding cards for the wedding of my daughter. ... I have not received my delivery of invitation cards.The payment was made in JULY.The shipment method is Yenwen.My tracking no.is UE*********YP.
I have lost my money and not received any product. To top it all they don't have the courtesy to get back to me and explain.
I want the order that I placed or the cash returned to me.
New. And expected better service . If I was an old customer would have known your wrong ways and would never have placed an order with you.
Tried live chat, e mail, telephone call all.
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I made ** deliveries and only received a payment of $*.**. I spent more then that...* people on my invite list did not receive their invitations
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DHGate.com

Invitation cards
Customer service issue
Reported by GetHuman1041164
Aug 27th, 2018 - 4 mons ago
I have an issue with DHGate.com too
Fixed
Seen by 6 customers so far
Similar issue to 1872 others
0 customers following this
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Timeline
GetHuman1041164 started working on this issue
Aug 27th 1:01pm
GetHuman1041164 indicated the issue is not fixed yet.
Aug 27th 2:05pm
GetHuman1041164 indicated the issue is not fixed yet.
Aug 28th 2:14pm
GetHuman1041164 indicated the issue is not fixed yet.
Aug 30th 2:05pm
GetHuman1041164 indicated the issue is not fixed yet.
Aug 30th 2:11pm