Placed an order * weeks ago for lol dolls. Paid for order never received it. Want money...

GetHuman-sprenatt's customer service issue with DHGate.com from August 2018

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Placed an order * weeks ago for lol dolls. Paid for order never received it. Want money refunded since items where never shipped.
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DHGate.com

Customer service issue
Reported by GetHuman-sprenatt
Aug 13th, 2018 - 4 mons ago
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Timeline
GetHuman-sprenatt started working on this issue
Aug 13th 3:55pm
GetHuman-sprenatt indicated the issue is not fixed yet.
Aug 13th 5:35pm
GetHuman-sprenatt indicated the issue is not fixed yet.
Aug 14th 5:59pm
GetHuman-sprenatt indicated the issue is not fixed yet.
Aug 14th 6:00pm
GetHuman-sprenatt confirmed the issue is fixed. Hooray!
Aug 16th 5:30pm