Have not received shoes!

GetHuman983357's customer service issue with DHGate.com from August 2018

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Help with my DHGate.com issue
GetHuman983357's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman983357 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman983357 can let us know if they help or not.
The issue in GetHuman983357's own words
Receive product that has been paid for. It has been *.* weeks and no delivery! ... Hi,**My name is Catherine Bowden. I ordered a pair of black Van's with red Rose's on them * weeks ago. My credit card was immediately billed for the shoes, and yet they have not been delivered to my home. When will I receive them and why is it taking so long?
I have been billed and have NOT RECEIVED MY SHOES!
I want someone to contact me and tell me where my shoes are
I paid for the shoes
No one is providing me with an update
I have an issue with DHGate.com too
How GetHuman983357 fixed the problem
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DHGate.com

Black Van's with red roses size *.*
Customer service issue
Reported by GetHuman983357
Aug 12th, 2018 - a yr ago
I have an issue with DHGate.com too
Fixed
Seen by 11 customers so far
Similar issue to 1598 others
0 customers following this
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Timeline
GetHuman983357 started working on this issue
Aug 12th, 2018 9:26pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 12th, 2018 11:52pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 13th, 2018 11:25pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 15th, 2018 3:53pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 15th, 2018 3:54pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 15th, 2018 11:01pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 15th, 2018 11:05pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 15th, 2018 11:06pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 16th, 2018 5:05pm
GetHuman983357 indicated the issue is not fixed yet.
Aug 16th, 2018 9:21pm