About two weeks ago, I visited one of my local Cricket stores, I went in to suspend one...

GetHuman1527500's customer service issue with Cricket Wireless from November 2018

2 views | 1656 similar | 0 following
Help with my Cricket Wireless issue
First: share to improve GetHuman1527500's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1527500's next move: call Cricket Wireless.
The best way to get your problem resolved is to tap the button below to start calling Cricket Wireless. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1527500 may need:
Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman1527500's own words
About two weeks ago, I visited one of my local Cricket stores, I went in to suspend one of the three lines, I had done this before. When I visited the store, I was told to make sure that I did not suspend it for longer than a month otherwise I would have to pay to have the line reinstated. today when I visited the same store to have the service reinstated I was told this line was cancelled, not suspended and was told I have to pay $**.** plus to have this line reinstated. I need your help to do this without the extra charge, I cannot afford this extra expense, I do not know where the blame is, but I need for my child to have this phone turned on again. He uses it at school and I really do not want the extra expense when my intend was to suspend, not cancel as I had done prior. Your help will be appreciated.

GetHuman1527500 did not yet indicate what Cricket Wireless should do to make this right.

How GetHuman1527500 fixed the problem

We are waiting for GetHuman1527500 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cricket Wireless's attention and get better help faster. Tap below to get started.
Having Cricket Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1527500 fixes it.
This email address isn't valid

Cricket Wireless

Customer service issue
Reported by GetHuman1527500
Nov 9th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1656 others
0 customers following this

Timeline

GetHuman1527500 started working on this issue
Nov 9th, 2018 1:55am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers