I recently referred a friend to cricket. She could not access the referral number so n...

GetHuman1478250's customer service issue with Cricket Wireless from November 2018

Help with my Cricket Wireless issue
The issue in GetHuman1478250's own words
I was trying to get the $** reward for referring * friends to cricket ... I recently referred a friend to cricket. She could not access the referral number so neither she or I will receive the $** reward.**This is the second time this has happened to me. Both friends were disappointed in not getting the $** but both love having cricket. They need to resolve this issue esp for people who are not tech savvy. Simply giving my phone * should allow the company to know the referral came from a fellow customer.**They need to expand their policy and make it user friendly for us older folks.
They don't realize we are not tech savvy and what they are asking us to do is not possible esp if the other person has a phone that doesn't work.
GetHuman1478250 did not yet indicate what Cricket Wireless should do to make this right.
I have had my phone for almost *
I've called *** and the *** number and they are unable to help. Company policy!**It needs to change.
I have an issue with Cricket Wireless too
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Cricket Wireless

Cricket cell phone referral
Customer service issue
Reported by GetHuman1478250
Nov 3rd, 2018 - a mon ago
I have an issue with Cricket Wireless too
Seen by 4 customers so far
Similar issue to 1584 others
0 customers following this
Items needed
Phone number
Last 4 of SSN
Name on the account
Billing address
GetHuman1478250 started working on this issue
Nov 3rd 2:27pm
GetHuman1478250 indicated the issue is not fixed yet.
Nov 3rd 2:28pm