My pin number has been changed on my account somehow. I trying to replace a broken and...

GetHuman1370289's customer service issue with Cricket Wireless from October 2018

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The issue in GetHuman1370289's own words
My pin number has been changed on my account somehow. I trying to replace a broken and now lost phone. I been trying to purchase and get service to a new phone on my account but unable to do so because nobody can unlock my account. This has now been the fourth day of me trying to get this problem solved. I call Cricket customer service every day and nobody is able to help with this problem. This problem is not my fault I myself have never changed my pin. They cant even stop my auto pay due to this situation which is not my fault. I paying for service which i cant even use. I had * lines on my account and and have had the same pin number for about a year now. I have now missed out on a new job opportunity due to myself not being able to have a phone with service with my lost phone's number. This protection service that is supposed to protect me has done just the opposite. CRICKET customer service has been absolutely no help anytime i have needed it. Please let me know how you would like to solve this issue. Myself trying to resolve this issue has taken me now four days and going to two different Cricket stores and still I paying for service i cant use. Thanks for your time
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Cricket Wireless

Customer service issue
Reported by GetHuman1370289
Oct 18th, 2018 - 3 mons ago
I have an issue with Cricket Wireless too
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GetHuman1370289 started working on this issue
Oct 18th, 2018 4:44pm