Before contacting them, items GetHuman-azx may need:
Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman-azx's own words
I need to Port my number back to Metro PCS today because I was with them for * year's, $** a month unlimited data with no slowed speed. I will need to be contacted before shutting off the service. I was lied to about porting from metro pcs. I paid $**.** for unlimited data plan. The store has a *.* rating. This is not right to rip people off. I am disabled and moving and cricket wants more money for me. I was lured in by a store employee under false pretenses. I have read everywhere that cricket is ok with this. And you will do nothing about it because you don't care. It's all over the internet. People even want to bring a class action lawsuit against you. Count me in because I was lied to and feel robbed. I am used to easily using ***gb of data. I can't do anything with this service. I don't have internet access at home because I'm disabled and simply can't afford both
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