Credit Karma Customer FAQ

You can recover your account by using the password reset feature on the login page. If you no longer have access to the email associated with your account, follow the instructions provided for account recovery. This may involve verifying your identity through other means. After successfully logging in, you can update your email address in the account settings. For specific steps and the most up-to-date contact information, please refer to the link provided on this page.

If you believe the email you used to set up your Credit Karma account is incorrect, you can try using any other email addresses you might have. If you still can’t access your account, look for options to recover or reset your account through the login page. Follow the prompts for account recovery, which usually involves verifying your identity.

There can be several reasons for being denied a secured credit card application, even with a deposit. Common reasons include insufficient credit history, a low credit score, or negative marks on your credit report such as missed payments or accounts in collections. It's important to review the requirements of the card you're applying for and check your credit report for any issues that may need addressing.

If you need to cancel a dispute with TransUnion that was initiated through Credit Karma, you will need to contact TransUnion directly to address the cancellation.

If you've been locked out after changing your password and answering security questions, it could be due to verification issues or multiple failed attempts. We recommend waiting 15 minutes before trying again. Ensure your answers match what you've previously set.