Why has my credit score dropped by ** points ?

GetHuman-garrybus's customer service issue with Creditkarma.com from September 2018

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The issue in GetHuman-garrybus's own words
The problem: Why has my credit score dropped by ** points ?
GetHuman-garrybus did not yet indicate what Creditkarma.com should do to make this right.
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Creditkarma.com

Customer service issue
Reported by GetHuman-garrybus
Sep 3rd, 2018 - 3 mons ago
I have an issue with Creditkarma.com too
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Seen by 5 customers so far
Similar issue to 1076 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman-garrybus started working on this issue
Sep 3rd 10:52pm