My credit score dropped because Credit Karma indicated a charge of $**,***.** to a card...

GetHuman805360's customer service issue with Creditkarma.com from June 2018

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Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Email address on account
The issue in GetHuman805360's own words
My credit score dropped because Credit Karma indicated a charge of $**,***.** to a card that I have not used in a few years. I called the card company and they have no record of a charge against me, however, your records indicated a charge in the above amount made between May and June, ****. I am alarmed and wish to speak to someone immediately to have this bogus information removed from my credit records on all credit score agencies.
GetHuman805360 did not yet indicate what Creditkarma.com should do to make this right.
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Creditkarma.com

Customer service issue
Reported by GetHuman805360
Jun 21st, 2018 - a yr ago
I have an issue with Creditkarma.com too
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Seen by 19 customers so far
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Timeline
GetHuman805360 started working on this issue
Jun 21st, 2018 12:25am