credit score dropped for no reason

GetHuman783519's customer service issue with Creditkarma.com from June 2018

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Creditkarma.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman783519 will need to dig through the advice provided by Creditkarma.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman783519 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Creditkarma.com has better answers for you: Creditkarma.com Help Center
The issue in GetHuman783519's own words
The problem: credit score dropped for no reason
GetHuman783519 did not yet indicate what Creditkarma.com should do to make this right.
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Creditkarma.com

Customer service issue
Reported by GetHuman783519
Jun 14th, 2018 - a yr ago
I have an issue with Creditkarma.com too
Not resolved
Seen by 16 customers so far
Similar issue to 335 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman783519 started working on this issue
Jun 14th, 2018 12:46pm