I am writing to ask if you can help me bring my accounts up-to-date. I am not able at...

GetHuman-greenpas's customer service issue with Credit One Bank from January 2019

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The issue in GetHuman-greenpas's own words
I am writing to ask if you can help me bring my accounts up-to-date. I am not able at this time to pay the full amount but can pay something each month. My credit cards caught up with me and at the same time my income was cut in half. **I was contacted by a debt relief program and I signed up with them. They told me that they would contact you and not to talk to you. I did that. However, I have not realized that going through them was not going to save me any money and has already hurt my credit more than I ever expected. I have stopped using all of my credit cards.**I am planning on initiating a payment online today of $***. I can't access my account. It goes in a loop when I change my password. Please let me know if and how you would like to proceed. **Gerelyn F Reaves
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Credit One Bank

Customer service issue
Reported by GetHuman-greenpas
Jan 14th, 2019 - 9 mons ago
I have an issue with Credit One Bank too
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-greenpas started working on this issue
Jan 14th 11:26pm
GetHuman-greenpas indicated the issue is not fixed yet.
Jan 15th 5:04am