I want to do an online payment, but I only have a Direct Express debit card from Social...

GetHuman-diadette's customer service issue with Credit One Bank from June 2018

Help with my Credit One Bank issue
The issue in GetHuman-diadette's own words
I want to do an online payment, but I only have a Direct Express debit card from Social Security. No idea how to used my debit card online or phone. Please help. I have call but it’s only voice operator not a human person to talk to.
GetHuman-diadette did not yet indicate what Credit One Bank should do to make this right.
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Credit One Bank

Customer service issue
Reported by GetHuman-diadette
Jun 4th, 2018 - 5 mons ago
I have an issue with Credit One Bank too
Fixed
Seen by 3 customers so far
Similar issue to 211 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-diadette started working on this issue
Jun 4th 5:36pm
GetHuman-diadette indicated the issue is not fixed yet.
Jun 4th 8:53pm
GetHuman-diadette indicated the issue is not fixed yet.
Jun 4th 9:06pm