My name is Jan Munden (previously Jan Dorr). I have been a Cox customer for approximate...

GetHuman2886256's lower bill request issue with Cox Communications from May 2019

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The issue in GetHuman2886256's own words
My name is Jan Munden (previously Jan Dorr). I have been a Cox customer for approximately ** years since Cox first came to the Tidewater area in Norfolk Va. I would appreciate your help in having my bill lowered. I have not been helped in a satisfactory manner through your customer service department. I have found them condescending and rude. Instead of resolving the issue of price for the service I have been receiving, their solution is to takes a service away. My bill for Mar **** and preceding year was $***.**. The Apr **** increased to $***.** (bundle package decreased $-** to $-*). The May **** bill increased to $*** which is approximately a $** increase which is unsatisfactory for the exact same service. Cox is moving in the direction of senior citizens not being able to afford their services. It is also very frustrating to hear how all the new customers getting cheaper prices and Cox having no loyalty to their old loyal customers. It is always a dread to makes that call to customer service to get help. It all depends on who you talk to. I’ve had some great representatives that worked hard to solve the problem and found a solution. I’m not having any success this time. The best I could do was $***.** which is only approx $* less than the Apr **** bill. The preceding months were $***.**. I would be happy if you could assist me in getting my bill lowered to at least the $***.** that it has been. I really would appreciate any help you can give me in this matter. Thank you.
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Cox Communications

lower bill request issue
Reported by GetHuman2886256
May 8th, 2019 - 2 mons ago
I have an issue with Cox Communications too
Not resolved
Seen by 5 customers so far
Similar issue to 1131 others
0 customers following this
Timeline
GetHuman2886256 started working on this issue
May 8th 2:19pm
GetHuman2886256 indicated the issue is not fixed yet.
May 8th 6:54pm
GetHuman2886256 indicated the issue is not fixed yet.
May 9th 4:00pm
GetHuman2886256 indicated the issue is not fixed yet.
May 11th 3:36pm
GetHuman2886256 indicated the issue is not fixed yet.
May 11th 3:36pm