My name is Jan Munden (previously Jan Dorr). I have been a Cox customer for approximate...
GetHuman2886256's lower bill request issue with Cox Communications from May 2019
Help with my Cox Communications issue
First: share to improve GetHuman2886256's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2886256 may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
The issue in GetHuman2886256's own words
My name is Jan Munden (previously Jan Dorr). I have been a Cox customer for approximately ** years since Cox first came to the Tidewater area in Norfolk Va. I would appreciate your help in having my bill lowered. I have not been helped in a satisfactory manner through your customer service department. I have found them condescending and rude. Instead of resolving the issue of price for the service I have been receiving, their solution is to takes a service away. My bill for Mar **** and preceding year was $***.**. The Apr **** increased to $***.** (bundle package decreased $-** to $-*). The May **** bill increased to $*** which is approximately a $** increase which is unsatisfactory for the exact same service. Cox is moving in the direction of senior citizens not being able to afford their services. It is also very frustrating to hear how all the new customers getting cheaper prices and Cox having no loyalty to their old loyal customers. It is always a dread to makes that call to customer service to get help. It all depends on who you talk to. I’ve had some great representatives that worked hard to solve the problem and found a solution. I’m not having any success this time. The best I could do was $***.** which is only approx $* less than the Apr **** bill. The preceding months were $***.**. I would be happy if you could assist me in getting my bill lowered to at least the $***.** that it has been. I really would appreciate any help you can give me in this matter. Thank you.
GetHuman2886256 did not yet indicate what Cox Communications should do to make this right.
I have an issue with Cox Communications too
How GetHuman2886256 fixed the problem
We are waiting for GetHuman2886256 to fix the problem and share the solution with the rest of us customers.
Please help with my Cox Communications issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.