GetHuman2637006's complaint issue with Cox Communications from March 2019
Help with my Cox Communications issue
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There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2637006's own words
I was trying to call this number. ... We returned the original rented Cox Modem in July **** and replaced it NETGEAR Cable Modem (**x*) DOCSIS *.* * for XFINITY by Comcast. We Contacted Cox to ensure that the modem is compatible prior to purchasing. After calling the ***-***-**** and received a message that this phone number is not in service, I contacted Cox a couple of days ago and we were told that we don't have a telephone modem. Since we use our landline only for the FAX services we did not notice this for quite awhile. We had a Technician coming today and check out our telephone service and he told us that the new modem could not connect to the phone and Cox should have notified us about this when we replaced the original Modem with the Netgear Cable Modem. We have Internet services with Cox and this service worked just fine. Although we did not have any phone service with Cox since July **** we have been automatically billed $**.** a month for services we did not receive. I request cancellation of the phone service and request a refund for the over-charges.
It was especially frustrating that the number was disconnected when we replaced the Modem without being told that an addition phone plug is needed.
Since the phone does not work, I would like to have Cox disconnect the service immediately and refund the overcharged monthly amounts of $**.** since July ****.
We have been automatically billed and have also Internet service with Cox.
We called prior to purchasing the modem to ensure that it was compatible, send the original modem back to Cox and registered the new modem in July ****. I called, had the system reset and were told by the technician that check the system today, that the modem we replaced does not have a plug-in for the phone. I feel we have done everything to resolve this issue, but Cox "dropped the ball" in July when we replaced the modem and did not notify us that the phone will no longer work. Instead the service was disconnected and every month automatically billed.
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