I have no way to communicate. My Cox landline phone keeps going out dead and I can't us...

GetHuman2171395's customer service issue with Cox Communications from February 2019

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The issue in GetHuman2171395's own words
I have no way to communicate. My Cox landline phone keeps going out dead and I can't use the internet on my computer. I've tried calling Cox multiple times when I do have phone dial tone for a short time. The line is either busy, or, in one case, I reached an employee who apparently couldn't hear me, but I could hear her. I obviously can't call and I can't use my internet, so what do you want me to do? I do have cable. This problem just happened last night, Friday, Feb. *, ****, with the phone. I lost my parents on the phone. They live within walking distance of me. It happened after the Patriots playoff final on Jan. **, **** around **:** p.m., when I lost all three services - phone, cable, TV. How can Cox call me or e-mail me if my phone and internet aren't working?

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Cox Communications

Customer service issue
Reported by GetHuman2171395
Feb 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 807 others
0 customers following this

Timeline

GetHuman2171395 started working on this issue
Feb 9th, 2019 7:46pm