It is being resolved now . Thank you Costco ******

GetHuman3768189's customer service issue with Costco from October 2019

Help with my Costco issue
First: share to improve GetHuman3768189's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3768189's own words
Have a faulty mattress removed and what we paid for it refunded . The issue now is being resolved the mattress is supposed to be removed on the **th of this month and we should get our refund soon after that . ... We bought a Dormeo mattress from yourselves and contacted you in the UK to complain about it throwing us out from the bed you asked us to send you photos of the mattress which we did you emailed back to say we sent them to the wrong department and instead of you forwarding them to the right dept you wanted us to do it I then had a fall and we purchased another mattress and I was unable to deal with this issue for a couple of month whilst waiting to do so we put the defective mattress in our den we would like you to arrange for it to be taken back and be refunded as per the initial phone call and your guarantee our membership number is ***********
It is being resolved now . Thank you **

GetHuman3768189 did not yet indicate what Costco should do to make this right.

** years plus
How GetHuman3768189 fixed the problem

We are waiting for GetHuman3768189 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Costco's attention and get better help faster. Tap below to get started.
Having Costco issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Costco

Costco.co.uk
Customer service issue
Reported by GetHuman3768189
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2876 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Membership number

Timeline

GetHuman3768189 started working on this issue
Oct 15th, 2019 12:21pm
GetHuman3768189 indicated the issue is not fixed yet.
Oct 17th, 2019 9:52am
GetHuman3768189 indicated the issue is not fixed yet.
Oct 17th, 2019 9:38pm
GetHuman3768189 indicated the issue is not fixed yet.
Oct 18th, 2019 10:09pm
GetHuman3768189 indicated the issue is not fixed yet.
Oct 20th, 2019 6:07pm
GetHuman3768189 indicated the issue is not fixed yet.
Oct 20th, 2019 10:52pm
GetHuman3768189 indicated the issue is not fixed yet.
Oct 21st, 2019 6:07am
GetHuman3768189 indicated the issue is not fixed yet.
Dec 9th, 2019 9:28pm