Costco Customer Service Issues

I visited Costco in Riverhead, New York today, May 11, [redacted], with my service dog for PTSD after my son's passing in Iraq, and had an encounter with an employee named Lou at the entrance. Lou was hostile and questioned me about my service dog, which made me uncomfortable. Another employee even mentioned that I had visited before without any issues. My husband, Michael A. Scuderi, the primary cardholder, was with me and witnessed the situation. The manager later apologized for Lou's behavior and allowed me to shop that day with my service dog as an exception. However, I was informed that the rules had changed regarding service animals. This incident, which occurred just before Mother's Day, was distressing and disappointing. I hope the employee receives appropriate discipline, and I urge the company to reconsider its policy on service animals as they are vital for many individuals. - M.S. 15 Rosebriar Lane East Quogue, New York

Good morning, Yesterday, I purchased 4 Michelin Defender in-stock tires at your Orillia store between 3-4 p.m. This morning, I received an email stating that when you purchase 4 Michelin tires, you can now get installation for 0.01 cent per tire. Is there any way I can be refunded for my tire installation from yesterday? Had I known about this offer, I would have waited to purchase and install my tires the next day. The purchase was made at the end of the previous store hours. Could you please investigate this matter and provide me with a response? Thank you, Allison G.

I received two $50 gift cards for McCormick and Schmick's from a friend at Christmas in [redacted]. When we used them last night, I discovered one only had $25 on it instead of $50. The manager explained that there was no usage history and only $25 was activated. We had to pay the balance with our credit card. Although I no longer have the cards, I didn't mention this to the person who gave them to me. It's puzzling how a card labeled $50 was only activated for $25. Could we be refunded the $25 we had to cover unexpectedly? I'd even accept a Costco gift card. I want to address this for my kids, who are Costco members. Thank you for your assistance.

Dear Sir or Madam, I am a frequent Costco member and appreciate your attention to my concern. Upon returning to China last November, I unknowingly left my Costco membership active. Recently, I discovered an unexpected charge of over one hundred dollars for the annual membership fee on my Citi bank account through their app. As I have not utilized any Costco services since last November, I am seeking a refund. Additionally, I would like to close both my Costco and Citi bank accounts. Due to the inconvenience of international calling, I am reaching out here for assistance. My membership number is [redacted]65. If further details are required, please let me know. Thank you for your anticipated help and prompt response. Sincerely, Wanqi Liu

On May 17, [redacted], I visited the Tire Department at the Chantilly, VA Costco with my GMC Yukon. I had a full-size spare tire on when I arrived. After buying two new tires, I requested that my spare tire be placed back underneath the vehicle. The service agent confirmed it would be done. Upon picking up my SUV, I discovered the spare tire had not been reinstalled underneath as promised; instead, it was placed in the back of my vehicle. The employee mentioned they had attempted but couldn't put it back. I was disappointed by the lack of professionalism in this matter. It makes me wonder if others who own a GMC Yukon and have purchased new tires have encountered similar issues. Is it common practice for the Costco Tire Department staff not to reinstall spare tires on vehicles?

I applied for an Executive level membership at Yonkers, NY Store # [redacted] on 5/24/[redacted]. During the transaction, Mr. Marc R. helped me and asked if I was a US Citizen, which surprised me. I want to know if this questioning aligns with Costco's policies. I felt uncomfortable and would like clarification on why this question was asked, especially if it's only directed at customers with Hispanic names or foreigners. Due to this incident, I am considering canceling my membership and urging other Puerto Rican/Hispanic Community members to do the same. I seek a detailed explanation for this policy, a public apology displayed prominently in Costco stores, a refund of my $[redacted].65 membership fee, and a complimentary 3-year membership going forward.

I recently interviewed at Costco St. Cloud, Minnesota for a position at their new store. Despite having years of experience in produce, cashiering, and customer service, I was surprised that the first question they asked me was if I would be willing to clean toilets. I felt disheartened as the last question during the interview was also about cleaning toilets. At 62 and on SSDI, I saw this as a chance to work for your company, but the experience left me feeling discriminated against. I couldn't help but wonder if Costco has a policy against hiring disabled or elderly individuals. I felt that the interviewers may have taken advantage of my situation, and it's something I take seriously. I plan to seek advice from a lawyer on how the interview was conducted, considering I am an elderly woman with a mild disability and slightly overweight. Costco missed an opportunity to employ someone with my experience and strong work ethic.

To whom it may concern at Costco, I am Rowan Harvey, writing regarding my concerns about the rainforest and climate change. I acknowledge your efforts to minimize the use of palm oil, which contributes to preserving our planet. I have contacted other supermarkets addressing this issue, and I am glad to see many share your approach. I kindly suggest displaying informational notices in your stores about the impact of climate change and deforestation. This educational initiative would be beneficial and engaging for customers. Moreover, reducing palm oil in your products could attract more customers. Sincerely, Rowan Harvey

The North Riverside Cosco tire department needs significant improvement. The lack of staff at the service desk resulted in long wait times and unhelpful responses from employees. Despite making appointments, the actual wait times for services were much longer than anticipated. The overall service experience is lacking, with employees appearing indifferent and unresponsive to customer needs. The store's success seems to overshadow the importance of providing quality customer service. Issues with long lines and lack of assistance further contribute to the frustration felt by customers. Despite previous attempts to address these concerns with the store manager, no significant changes have been made. Contacting a district manager may be necessary to address these ongoing service problems.

I am having trouble logging into my Costco employment accounts as the saved password is not working for either of them. I attempted to reach out to Kronos for support, but they were unavailable as it was near their closing time. I have been waiting over the weekend for IT assistance and will now have to wait until tomorrow morning to try again. I am unsure of what specific action I am looking for Costco to take, as I simply need help with my IT issues.

I encountered a situation with a guard named Billie at Vallejo California Costco. I initially offered him some furniture but later needed it back due to a change in my living arrangements. Despite my reluctance, Billie started calling frequently, including leaving messages. After about 10 calls, he threatened me through a call from a Santa Rosa number. His behavior was unsettling and unprofessional. I believe he should be removed from Vallejo Costco as he made me feel scared and threatened. I have saved his aggressive voicemails in case I need to involve the authorities.

It is important to share feedback both for complaints and praises. During a recent visit to Costco in Burnsville, MN, I witnessed an incident involving a cashier named Sam who handled a difficult situation exceptionally well. Despite being verbally harassed by a guest due to delays at a newly opened register, Sam remained professional and composed throughout. It is concerning to see employees treated this way by customers who believe they have the right to mistreat staff. As a hiring manager myself, I understand the impact such behavior can have on creating a hostile workplace environment. I believe it would benefit both employees and customers if Costco implemented policies to address and remove such hostile members. Thank you for your attention to this matter. Jeff and DeAnna Musolf

I visited the Fountain Valley store on 8/3/19 at 10 a.m. I had 10 items with barcodes facing up like I usually do. At the cashier, I mentioned I didn't need boxes, just to scan. Despite my routine, the cashier insisted I place all items on the counter. I then switched to another cashier who scanned without issue. My friends were surprised by the incident as they expected Costco to be more customer-oriented. If this occurs again, I wonder how to handle it. Can I insist on scanning from the cart? If refused, should I involve a manager? I unfortunately didn't get the cashier's name.

Dear Customer Service, I am writing to bring to your attention an issue I am experiencing with an LG refrigerator purchased from Costco online. The refrigerator is no longer functioning properly, leading to spoilage of groceries due to lack of cooling and freezing. Despite having a warranty through Square Trade, my attempts to seek assistance from both Costco's customer service and concierge desk have been incredibly frustrating and unhelpful. Costco suggested contacting Square Trade and LG for resolution. Square Trade's policy seemed to include a clause that prevented them from addressing the cooling issue, leaving me feeling speechless and even more frustrated. LG informed us that servicing the unit would incur high costs for labor and parts, which was unacceptable to us. I have expressed my dissatisfaction on case number [redacted]7 and indicated my intention to pursue legal action for the damages incurred and seek a full refund for the refrigerator from Costco, as they are the primary party responsible in this matter. Sincerely, J.P. - Costco Customer

The recent success of the Beyond Meat IPO, offering plant-based meat products, has instilled confidence in me that their stock and market share will keep growing steadily. I am of the opinion that it is essential for Costco to enter this expanding market and compete for their share. Given the current demand for such products for the benefit of both life and our planet, it is a necessary step. I am intrigued about Costco's plans or efforts to rival Beyond Meat and other manufacturers in this space. I wonder if Costco is in the process of creating and launching its own appetizing range of plant-based meats, potentially under the Kirkland brand. It would be beneficial for Costco to focus on developing competitive products in this sector, as many companies are already doing so. I am eager to learn if Costco's Management Team is prioritizing this endeavor. It would be appreciated if you could provide any information on this matter. Thank you very much.

I left my black Motorola G5 Plus phone on my cart today at the Costco in Dedham. I realized it after a few minutes and went back to check the cart in the parking lot, but couldn't find it. I'm not sure if someone found it and turned it in to customer service. If you have any information, please contact my wife at [redacted]. Thank you!

I have been a long-time Costco member and often assist customers inquiring about travel and car rental insurance coverage. Instead of referring them to alternative options like Bank of America or the Alaska Airlines Signature card, I recommend the benefits of using the CITI card available through Costco for superior protection when renting a car. The CITI card, exclusive to Costco, offers unique benefits for car rentals. If the entire rental is paid for with the Costco card and the incident is reported within 2 weeks, benefits include covering deductibles from personal auto policies, up to $50,[redacted] in rental car property damage if the renter is at fault, as well as expenses such as loss of use, diminished value, and administrative fees not typically included in standard auto policies. Despite my affiliation with a competing insurance provider, I believe it's crucial to highlight the significant advantages Costco and CITI offer for customer protection during car rentals.

My daughter, who's account I am on, had surgery two days ago. I tried to order her favorite premier protein drinks from Costco. After entering my email and password, a warning appeared stating it was my third attempt and locked me out. I am a loyal Costco customer, and this is the first time I've encountered this issue. I really want my daughter to have these drinks as she is in Florida recovering. I have never faced such problems with Costco before, and I buy from them frequently without any trouble. I recently ordered one for myself and sent it to Massachusetts. These drinks were intended as a gift for my daughter instead of flowers. I am disappointed and confused as to why my account was blocked, as I believe I did not deserve it.

Hello, I wanted to share my recent experience with Costco's Kirkland Brand Diapers in size 5. Unfortunately, my two-year-old daughter suffered a severe diaper rash from using these diapers. It was the worst one she has ever had, prompting me to switch to a different brand and treat the burn with ointment. Despite the good value of these diapers, the discomfort they caused my daughter was not worth it. When I tried to return the remaining diapers to my local Costco in Norwalk, CT, I was informed that they could only accept the return if all four bags were intact. Sadly, they were unable to offer a refund or exchange for the open bag I brought. Although Costco's customer service is typically excellent, this experience fell short of expectations. I am hoping to receive store credit for the diapers and move forward from this situation. Thank you, K. Siemers

I have been a customer with my mother since [redacted], and I have never felt as disrespected as I did today at store #[redacted] by a cashier named Christian M. When I reached his line, he scrutinized me and my son from head to toe. Despite this, I assumed he might be having a bad day, so I didn't pay much attention. However, he asked to see my ID rudely, even though I wasn't purchasing alcohol. Confused, I complied, and he questioned me extensively about my membership card and business details, which has never happened to me at Costco before. This treatment contrasted sharply with the friendly and simple interactions he had with other customers. I felt judged and belittled, making me question if my race played a role in the discrimination I experienced. I generally avoid playing the race card, but this encounter left me feeling humiliated and disrespected. I prefer not to cause a scene, hence why I am addressing this via email. Thank you. Melissa P. Mbr# [redacted]03