Costco Customer Service Issues

I wrote to Costco on August 20th, but unfortunately received no response. I have been a loyal member since March [redacted] and recently encountered a warranty issue with Graber Crystal Pleat Cellular Shades purchased through Costco in March [redacted]. Despite having a lifetime warranty, the manufacturer declined to replace them citing a change in ownership. I sought assistance at my local Costco in Superior, Colorado, but was unable to find the necessary information. I am now hesitant to purchase window coverings from Costco due to this experience. I urge Costco to honor the warranty and replace the defective shades. I can be contacted at [redacted] or [redacted] Thank you for any help you can offer. Sincerely, Robert G Ford.

I previously raised concerns about gas prices at the W. Des Moines, IA Costco store but have yet to see any action taken. It's crucial for our warehouse to stay competitive with local fuel prices. Retailers nearby consistently offer the same or lower prices, and other Des Moines suburbs often have considerably cheaper fuel. I urge those in charge to address these disparities by actively comparing prices in the area. As an Executive Member, I'm starting to question the value of our membership due to this issue. For further communication, please reach me at: Ron R. [redacted] 92nd Street Urbandale, Iowa [redacted] [redacted]

Today, I experienced incredibly poor customer service at Deerfield #[redacted]. The employee, Sam, was rude and did not inform me of store policies. Despite waiting patiently for over 10 minutes, he ignored me when I was next in line. When I confronted him, he was dismissive and huffed at my concerns. After a frustrating interaction, I was left without a way to pay for my purchases due to lack of proper communication. The manager, Cliff, was unhelpful and showed no empathy for the situation. Even the cashier and other staff members were unwelcoming and offered no apologies. I left the store feeling mistreated and upset. It was a disappointing experience considering my long history as a customer at this location.

I am a Costco executive member at the Lavista Nebraska Costco. I have called in previously to express my dissatisfaction with the store and most recently, the store manager named Dan called me back. Unfortunately, he only gave me lip service, and I am frustrated with the ongoing issues, particularly with expired and moldy produce still being on the floor for over a year. I have raised this problem multiple times to various staff members, including showing pictures to the manager, but I have only received excuses about their turnover rate. Additionally, my father recently purchased a watermelon that was completely rotten, and when he tried to return it, he was asked for a picture as proof. This led to a confrontation with the cashier before a manager intervened and issued a refund. Another concern I have faced is being double charged for items without being caught by the staff. The store's mismanagement is evident in long wait times for rotisserie chicken and repeated incidents of poor customer service. I am dissatisfied with the store's response and hope that corporate will address these ongoing issues instead of the manager, Dan, calling me back again.

Hello, I wanted to purchase a tire from the Redmond Costco. While in line, someone selling Costco credits approached me, and then a lady from the tire department assisted me. I placed my order on 09/30/19 with a 3 to 5 business day wait time. Today is October 4, [redacted], and when I called, the representative mentioned there is no tracking number available yet. I was advised to wait until Monday or Tuesday. Unfortunately, my flat tire remains unfixed, and I am currently using a spare wheel. This whole situation has been quite disappointing.

We purchased a Dormeo mattress from your company in the UK. When we reached out to complain about it causing us discomfort, you requested photos of the mattress, which we promptly sent. However, you informed us that the photos were sent to the wrong department. Instead of redirecting them, you advised us to do so. Unfortunately, due to a fall and the subsequent purchase of a new mattress, we were unable to address this issue for a couple of months. In the meantime, we stored the faulty mattress in our den. We kindly request that you arrange for its return and provide a refund in accordance with our initial conversation and your guarantee. Our membership number is [redacted]5.

We buy the small packs of Kirkland organic hummus for our sons' school lunches. My youngest, who is 5, struggles to finish his lunch in the short time they allow for eating. When he came home with untouched hummus today, I discovered mold inside with an expiration date of 12/7. I have a picture to show you. Has this occurred before? This is worrisome as our youngest may not have noticed the mold. I need reassurance that the food we give them is safe. Thank you for looking into this matter.

Dear Concerned Party, I am writing to inform Costco that I was diagnosed with food poisoning after consuming a Costco beef hot dog on October 20th, [redacted]. Following the meal, I began to experience severe symptoms that led to hospitalization first on Sunday night and then again on Wednesday due to worsening conditions. Tests revealed an infection in my small intestine, which led to a near abscess formation. The bacteria identified was typically associated with contaminated or undercooked chicken or beef, with the hotdog being the only beef item consumed prior to falling ill. I have documentation from Credit Valley Hospital outlining the bacteria, antibiotics administered, and further treatment. The gastroenterologist confirmed the hotdog as the source of the issue. This experience has caused significant distress and financial hardship due to missed work as an hourly employee. I hope this incident is investigated to prevent similar situations from affecting others. Regards, Rebeca

To the concerned party, Dear Sir/Madam, My name is Elisia, and I am a junior in high school. Approximately a year ago, I discovered my passion for assisting homeless individuals by serving at a soup kitchen. During the summer, I crafted tote bags from repurposed shirts for a service initiative. I intend to donate these practical bags to the Orange County Rescue Mission, a shelter for homeless individuals. It would be appreciated if you could contribute any items (see attached list) to help fill these tote bags. Even expired or damaged products slated for disposal would be beneficial. Given your company's size, it would be admirable for the homeless to know of your willingness to support them. I volunteer with children at the Rescue Mission, and simple gestures like providing school supplies or toys bring them immense joy. Similarly, for the adults, distributing care packages shows compassion and solidarity. Each volunteering experience leaves me feeling grateful and appreciative. The homeless have imparted valuable lessons on gratitude, and I aim to reciprocate by giving back. Should you have surplus or excess stock, kindly consider donating these items. It would ensure their meaningful utilization and bring smiles to faces. I reside in Irvine, CA [redacted]. Please advise on the appropriate steps to proceed. Thank you sincerely for your support. Best Regards, Elisia L. Suggested items: Current Urgent Needs: Toddler Items: - Diapers sizes 5 and 6 - Pull-ups sizes 3T-5T - Baby wipes Household Items: - Hygiene Products - Feminine Hygiene Products - Hair Dryer - New Bedding - New Towels - Shampoo / Conditioner - Toilet Paper / Napkins - Cleaning Supplies - Laundry Supplies

My membership recently expired, and I received a flier in the mail offering a $10 cash card for renewing by Sept 29, [redacted]. On the deadline day, I tried to renew at the store with the offer but the cashier was unaware of it. I presented the mailer but was still charged full price. After visiting the Membership desk, I was informed that it might take 2-3 weeks for the offer to process. It has now been 4 weeks, and I haven't received anything yet.

I have been a Costco member on and off for many years, as has my family and friends who frequent the store weekly for their business. I have experienced multiple negative encounters with a cashier named Tracy at the Wilsonville location. On two occasions, my membership lapsed, and Tracy made me feel foolish for forgetting to renew. She added the renewal fee to my bill without asking, causing embarrassment. During my recent visit, she questioned my membership status in a condescending manner, adding the renewal fee without my consent. When I attempted to use my niece's card to complete my purchase, Tracy initially refused, creating further frustration. Despite my clear explanation, she seemed confused and unhelpful. Even the manager's intervention felt judgmental, as if I had committed an offense. The lack of empathy, communication, and understanding displayed during this incident has left me reconsidering whether to renew my membership due to the disrespectful treatment received.

I took my tapes to Costco to be transferred to DVDs during a promotional deal. When I went to pick them up, I noticed there were two sets instead of one, with double the cost. The male clerk insisted I ordered two sets and needed to pay $[redacted]. Despite my request, I was denied access to the manager and not given any assistance. Sadly, after four years, most of the transferred tapes turned out to be blank or extremely distorted, making them unwatchable. These tapes held precious memories of our deceased son, which makes the situation even more devastating. When we checked the original tapes at home, they seemed fine with no issues. This experience has left a lasting impact on me, especially concerning how poorly Costco treated us as customers. It's distressing and disappointing how this was handled, particularly given the sensitive nature of the content.

This is my third attempt to address an issue with a necklace my husband bought for me last Christmas. The necklace became defective and frayed after just a few weeks of wear. Despite having the box and order request number, we were told we couldn't return it without the authenticity sheet, which was mistakenly thrown away with Christmas wrapping paper. The expensive gold necklace is now worthless due to the defect. Even after consulting a jeweler who recommended a replacement by Costco, we have not received any cooperation from them. Our construction company has a significant annual spending with Costco, evident by checking our membership records. We have provided photos of the defective necklace, original paperwork, and box, but have been met with unhelpful managers on three separate visits. We shop at Costco regularly in Ohio and Florida, but are now hesitant due to this experience. We are seeking either a repair, replacement, or a full refund for the defective necklace.

Hello, I encountered an issue with the weekly savings coupon deals at your store. I attempted to purchase Bounty paper towels and Charmin toilet paper, both of which were listed in the weekly savings coupon. Unfortunately, I was unable to find these items in the store. When I inquired about receiving a rain check for them at the checkout counter, I was informed by the cashier that they couldn't issue rain checks due to inventory shortages caused by busy staff. When I escalated the matter to the manager, Jesse, I was given a different explanation, stating that rain checks couldn't be provided because the items were all sold out. This inconsistency and unhelpful attitude from your staff, especially from Jesse, was quite disappointing. Could you please clarify your policy regarding the availability of weekly coupon items? Thank you.

I've been planning to buy the new Apple iMac 27" during your 'Black Friday' sale since I saw the flyer weeks ago. I set a reminder and tried to order at 7am yesterday. The website wasn't working, and I couldn't make the purchase. I tried multiple times each hour throughout the day to no avail. Finally, at 1am, the website was functioning, but the item was showing 'out of stock', and I could not buy it. I am requesting Costco to honor the price either online or in-store. I understand the offer was 'while supplies last'. However, I was ready at 7am to purchase, and website issues prevented me from buying. I would appreciate Costco standing by the offer. Thank you.

I went to the Hawthorne location to pick up two premade pizzas from the deli, but was informed they no longer make them. Now, I'm at the Torrance Costco where they still offer the premade pizzas. This was inconvenient as I have a birthday party in two hours and wanted both types of pizzas. Premade pizzas are perfect for advance planning for events, while freshly made ones are suitable for immediate consumption. The premade pizzas are essential for occasions when you cannot pick them up right before the party. Additionally, ready-made pizzas are great for bulk purchases like I do for my robotics team monthly. It's crucial for all Costco stores to maintain consistency in offering both types of pizzas for customer convenience.

I have not received a response regarding my refund request for $** for the Sonos Sound bar order. I reached out to Amen C. through the Costco chat, and he instructed me to place an order for the sale price during the Costco Online System crash. He mentioned to contact them with the shipping confirmation email and reference the order number ********* and membership number ************. Thank you for your assistance.

I recently bought a Ring Pro with a 12-month Protection Plan from Costco. It includes a one-month free plan from Ring. However, I am unsure when the Costco Protection Plan will take effect as there was no documentation or registration details provided. Although I saw the Protection Plan mentioned on the Costco website, I would like clarification on when it will start after the initial 30-day period. Thank you, David K.

I tried to order Air buds for $[redacted] but your system was down for a few days. After speaking to a representative and a manager, Ashley, I was assured that I would be refunded the price difference between $[redacted] and $[redacted] when the item shipped. I used my Costco Citi card for the purchase. The reference number provided to me was [redacted]42. I would appreciate it if you could follow up on this matter. Thank you.

I experienced a shocking and upsetting encounter with an employee, MARK, at the St Louis Park Minnesota Costco. MARK was incredibly rude and disrespectful while checking our receipt. Despite trying to be careful due to my friend's physical disability, he aggressively demanded I move the cart closer. This caused me to spill soda on myself, leading to a scene that caught the attention of others. My friend and I were left bewildered by his behavior, feeling belittled and mistreated. We were puzzled by how someone like MARK could represent Costco, especially considering his inappropriate conduct. His demeanor was unsettling, and his presumed authority made the situation even more distressing. The fact that he was dressed differently from regular employees added to the confusion. MARK's unprofessionalism and hostility made the experience truly unpleasant for us.