First, you have to know that we are MAJOR Costco fans and have been so for years. (I ha...

GetHuman1534007's customer service issue with Costco from November 2018

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The issue in GetHuman1534007's own words
First, you have to know that we are MAJOR Costco fans and have been so for years. (I have been a customer since the early days of Price Club.) We constantly tout (to our friends and family) the quality of your products, your amazing deals, your helpful staff, and the ease of shopping at your plentiful stores. And we really don't like to complain...but....as loyal customers we have endured plenty of disappointments over the years when one of our favorite items suddenly disappears from the shelves - for weeks, or months, or sometimes, forever. It doesn't do much good to ask those who work there, "What happened to the Cilantro*Jalapeno Hummus? The Absolut Vodka? The Pickled Beets? The (regular) Oil of Olay? The food court Bread Sticks? The CHOCOLATE Yogurt? (I was never a fan of the Polish hot dogs, but I know there was an outcry over that move.) Staff members will usually shrug their shoulders and say they don't know. And it leaves us frustrated and feeling a bit like kids whose parents have yanked a treat or toy away, without explanation. Tonight my BF came home and told me to brace myself...that there would be no Kirkland marinated artichoke hearts for a month, maybe two. Maybe never? WHAT? How Can That Be? Is there a dearth of artichokes out there? How does something that's become a staple in our household become a product you no longer produce or carry? *I am very aware that I'm speaking of first world problems here, but it's the one area of Costco that feels incongruous with all of the other positive, consumer-focused attributes of the organization. **I'm suggesting that if we knew the reasons behind your decisions to eliminate specific items from your inventory, it would be much easier to accept and understand why we can no longer buy our faves. Perhaps if you were to have an on-line (or a mailed one, ala Trader Joe's) newsletter where you give updates on your missing products - why they're no longer available or why you parted ways with the supplier - you would be performing a much-appreciated service for your loyal customers. It could be told in a lighthearted vein or not. But at least we'd feel like valued clients and respected adults. How cool would it be to have an inside look at the trials and tribulations of running such a huge enterprise. (It'd be fascinating!) **If you like this idea, please know, I would be happy to take the job of writing a weekly, bi-weekly, or monthly newsletter for you. If you don't like the idea, maybe you can just tell me the truth about the artichoke hearts. I'd love to know why I can't buy them at this time of year when we're entertaining and feeding a lot of people. **No matter what you do or don't do about my frustrations, I want you to know I will be returning next week. And as long as I can. I love Costco.

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Costco

Customer service issue
Reported by GetHuman1534007
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1098 others
0 customers following this

Timeline

GetHuman1534007 started working on this issue
Nov 10th, 2018 4:05am

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