Costco Customer Service Issues

I am Rafael G., a 14-year-old who used to frequent the Pharr, TX Costco location. I regret to inform you that I was banned for theft, and I take full responsibility for my actions. It is important to note that I acted alone without involving anyone else. Unfortunately, my mother was unjustly banned due to my actions, despite her having no knowledge of my wrongdoing. I am requesting the reinstatement of my mother's membership as she has always maintained a clean record, and I believe it is unfair for her to suffer the consequences of my mistake. My mother shared the membership with my aunt, and both memberships were terminated as a result. I acknowledge my wrongdoing and accept the consequences; I am simply advocating for my mother not to be penalized for my actions. Sincerely, Rafael G.

Regarding Costco Sheffield, Being a loyal Costco member for many years, I planned to replace the tyres on my Kia Venga 1.6 using the November Michelin tyres offer announced. Despite numerous unsuccessful attempts to reach the Tyre Bay in Sheffield and facing personal difficulties after my brother's passing, I decided to visit the store in person last Friday. I learned that the desired Michelin X-Climate tyres with a 91H rating were unavailable; instead, there was stock of the 94H rating. I noted the agreed price of £[redacted].52. Upon returning from a holiday earlier than planned today, I found that the 94H X-Climate tyres in the required size were not in stock as previously indicated. The only alternative offered was the 94V rated tyres at an increased cost of £28, designed for faster vehicles than my Kia Venga. Given the unexpected unavailability, the additional cost, and the inconvenience of the situation, I express my frustration and seek a resolution from Costco.

I recently contacted P&G regarding a rebate issue through Costco. I am disappointed by the way the submission was handled. I was not aware that multiple receipts were not accepted, causing me to miss out on the rebate. This information should have been clearly communicated. I perceive this as a misleading tactic by P&G and Costco to increase spending without fulfilling the rebate promise. I plan to report this to the BBB. Thank you, A. L.

In early August [redacted], I received an email inviting me to complete a Costco shopping experience survey with a promise of a $50 reward. As a Costco Warehouse member, I decided to participate. After filling out the survey and selecting a reward, I provided my credit card information for what I thought were shipping charges. However, I ended up being charged multiple times for products I did not intend to purchase. Upon realizing the charges on my Costco credit card statements, I contacted the number provided and was informed it was a 15-day trial offer with subsequent full charges if not canceled. I declined partial refunds offered and was assured a full refund would be processed within 5 days, but I have yet to receive it. I now realize it was a scam and seek advice on how to reclaim my money. I am willing to return the products in unused condition for a refund. Thank you for any assistance you can offer. Eric Cadwell

I recently purchased an LG 4513st stove with Order # [redacted]85. After waiting over a week for delivery, only the green spray bottle was included, with essential parts like the anti-tip kit, cleaning pad, and gas conversion kit missing. LG promised to ship the missing items, but it will take 7 business days, leaving me concerned about using the oven safely. Additionally, the delivery team failed to install the stove correctly, claiming the adjustment legs were at their limit when they were not. Upon inspection, I found a 3/8-inch difference between the stove and the counter, which I had to readjust myself. The miscommunication and incomplete installation were frustrating, especially considering the initial quote from Greentoe included installation services. Ultimately, the lack of proper installation has left me disappointed, as I had hoped for a seamless experience purchasing through Costco.

For many years, I've selected 31-40 count cooked/cleaned shrimp tails for my holiday gatherings, ensuring they're firm, pink, plump, and tasty. However, this year, the quality was disappointing. The shrimp were rubbery, tough, tasteless, and had a horrible texture, making it impossible to enjoy. I bought two bags, and someone I know also experienced the same issue, possibly due to a supplier problem. As a Costco member, I'm hoping for a resolution such as a refund or store credit, but my main wish is to see the product return to its previous reliable quality for future purchases.

Dear Costco leadership, Regarding the River Crossing Marketplace plan and zoning changes, I must express my strong opposition. The project lacks essential infrastructure and funding for necessary improvements, leading to potential negative impact on the community and traffic congestion. The proposed additions like a gas station, grocery store, and fast-food outlets may not bring significant benefits as existing options are already available. The suggested mitigations do not meet minimum traffic standards, and the project does not seem justifiable considering the potential consequences on the quality of life in our area. If the project proceeds, I suggest attaching conditions to any approvals, including ensuring all mitigations are fully completed before occupancy, reviewing development permits based on traffic conditions, addressing potential traffic issues at entrance points, prioritizing Bechelli as the main access route, and coordinating development plans for nearby areas effectively. Your attention to these concerns is crucial for the well-being of our community. Sincerely, [Initials]

Hello, I am a 67-year-old male currently residing in Bakersfield, CA. I have been a loyal Costco member for many years, dating back to its establishment by Sol Price in [redacted] as the "Price Club" before transitioning to Price/Costco and eventually becoming Costco. Originally from Pasadena, CA, I wanted to share a recent experience regarding my purchase of produce. The recent cantaloupe 2-pack I bought was disappointingly hard, lacking ripeness and flavor. Similarly, the bag of avocados (6) I purchased did not ripen uniformly and lacked the creamy texture and flavor I expected from HAAS avocados. Despite being aware they are sourced from Mexico, the recent batches did not meet my expectations, especially considering the price increase of $1 per bag. I typically store them in a dark kitchen cabinet, following my usual routine, but have encountered issues with ripening. Apart from this, I have no other concerns. Thank you, and Merry Christmas. - Chris Morgan

Subject: Unpleasant Experience at Grand Rapids Costco Message: During my recent visit to your Grand Rapids Costco store, I encountered a frustrating situation. Despite having about 10 larger and heavier items in my cart with barcodes facing up for easy scanning, I was asked by an employee to unload them at the register. After discussing this with a manager named Amir, I was informed that it is store policy to unload items weighing less than 25 pounds. Feeling dissatisfied with this policy, I ultimately left the store without purchasing anything. I am now contemplating the cancellation of my Costco membership and seeking alternative shopping options. I would appreciate it if you could address this matter.

Subject: Unpleasant Experience at Grand Rapids Costco Message: During my recent visit to your Grand Rapids Costco location, I encountered an issue at the checkout. Despite having all my items neatly arranged in the cart with barcodes facing up for easy scanning, I was asked by a staff member to unload them myself. After speaking with a manager named Amir, I learned about the company policy requiring items under 25 pounds to be unloaded at the checkout. Disappointed by this experience, I left the store without making a purchase. I am now considering canceling my Costco membership and taking my business elsewhere. I hope we can address this matter promptly. Thank you.

As a long-time user of Kirkland vitamins, I have consistently chosen their Calcium [redacted] mg with Vitamin D3 supplements. Recently, I noticed a discrepancy in the Supplement Facts of the Kirkland Calcium I purchased. The new container appears identical but contains half the amount of ingredients compared to my previous purchase. Originally, Vitamin D3 was at [redacted] IU, meeting [redacted]% of the Daily Value, whereas the new one only provides 50% at 10mg ([redacted] U). Similarly, the Calcium content dropped from 60% to 46% of the Daily Value without any noticeable indication on the packaging. I'm curious to know why these changes were made without proper notification to consumers or retailers.

I really hope you can assist me with this matter. Last year, I purchased a computer that was delivered to my workplace, but due to illness, I couldn't retrieve it. A year later, upon my return to work, I realized I never received the computer. After checking with UPS, I found out it was received and signed for by someone who is no longer employed there. I have all the tracking details for the $[redacted] purchase that was missing. I am a loyal Costco customer for both gas and groceries and spend a significant amount of money with your company. I am hopeful you can provide some assistance in resolving this issue.

Hello! I recently learned about a promotion through Costco for purchasing a new Samsung phone. The deal required buying a Samsung phone outright at Costco, adding a line, trading in an eligible phone, and submitting a rebate. After confirming my eligibility with T-Mobile, I visited Costco multiple times to complete the process. Despite encountering some hurdles, I purchased the phone, added a line, and was advised to trade in an eligible device at a T-Mobile store to qualify for the rebate. However, when I visited a T-Mobile store later, I was informed that the IMEI was not eligible for the rebate despite meeting all requirements. I've faced various challenges and miscommunications throughout this process, including differing information from Costco and T-Mobile representatives. I believed I had until a later date to complete the trade-in based on what the Costco representative mentioned. I now find myself with a phone I wouldn't have bought without this promotion. I'm seeking assistance in resolving this issue and ensuring my rebate is processed correctly. Any help or guidance on how to proceed would be greatly appreciated. Thank you for your attention. Best regards, A.W.

My experience at your Appleton, WI store with our tires was terrible. As a customer who purchased them from you two years ago, I expected them to be under warranty. The interaction in which you stated that we had to replace all four tires but would only credit us for two, insisting we'd have to buy the other two due to them being discontinued, was unacceptable. In response, we sought the help of our mechanic, who not only fixed the issue for a mere $20 but also shed light on the situation, suggesting this was not the first time they had dealt with dissatisfied Costco customers. The mechanic further elucidated how your tire acquisition process works, which explained why we couldn't find the model number on the manufacturer's website. This experience has certainly deterred me from returning to your store for tire purchases, and I will not hesitate to share my unfortunate encounter with others. - S & T Brennan

Member Number: [redacted]34 I possess a Citi Costco card with warranty protection. Unfortunately, the Citi bank team has been unresponsive. Despite multiple attempts through calls and emails, I have yet to receive any updates on my claim status. I am quite disappointed with the branded product offerings and the lack of benefits I am experiencing from a Costco product. --- From: Lundberg, Don Date: Tuesday, November 20, [redacted] 11:42 AM Email: [redacted] Subject: New Claim Lundberg [redacted] Follow-Up Attachment: lundberg [redacted].pdf I had initially sent this claim request three weeks ago and have not received any response. Could someone please get in touch with me regarding the status of this claim? --- From: Lundberg, Don Date: Monday, October 22, [redacted] 2:59 PM Email: [redacted] Subject: New Claim Lundberg [redacted] Attachment: lundberg [redacted].pdf We are submitting this claim for reimbursement and would like guidance on any additional requirements from my end. Thank you.

I entered into a contract with AIR MAX, AZ air-conditioning, agreeing to pay $27,[redacted] for a DXC 16 with a higher seer rating. However, upon installation, I discovered discrepancies such as connecting old copper lines to the new unit that was supposed to be replaced due to leaks and finding out the actual unit was 14 seer instead of the promised 16 seer. They now want me to certify the unit as 15 seer, which I believe is fraudulent. They also took shortcuts by not shutting down old vents as agreed and cutting a new wall vent. I refuse to sign the completion until they provide the correct seer rating we agreed upon. The process has been stressful, with damage to electricity wires during the installation causing us to suffer from cold and darkness. I plan to take legal action despite being surprised by the poor service from a company associated with COSTCO.

I have been a member of Costco for over 20 years and have never experienced such poor service until tonight. While shopping with my sister, we were informed by the cashier that she could not pay for her items because she is not a member, and I had to pay for her purchases. This was surprising to me as I was under the impression that I could bring guests with me as stated in the policy. When I inquired if this was a new rule, the cashier rudely confirmed it and began ringing up the items exclusively for me to pay. Feeling upset by this treatment, I spoke with a front-end manager named Mark who clarified that guests are allowed, and he would address the issue with the staff member involved, Ana from the Rogers store in Maple Grove, Minnesota. Despite not being one to usually complain, I am still troubled by this incident. If this is the new policy, I am considering cancelling my membership to avoid further embarrassment. I hope to receive a response to understand why I was treated in this manner. Thank you.

I made a purchase using order #[redacted]31 on November 19. The order was handed over to CEVA Logistics for delivery scheduled for Friday, November 30, between 12pm and 4pm. However, no delivery occurred, and I was not informed about any delays or cancellations. I waited the entire afternoon at home for the delivery, which did not show up. After contacting Costco.com, I was promised a call from the resolution team, but I am still waiting for it. CEVA Logistics offered no explanation for the failed delivery, just expressed apologies. I was then informed by a CEVA call center agent that I must now wait until Friday, December 7, for the delivery. This level of customer service is highly disappointing. I expect prompt resolution and urgent delivery of my item as I shouldn't be burdened with delays after already making the payment and agreeing to the delivery terms with Costco.

Regarding your Kirkland Imported Smoked Salmon Lot [redacted] [redacted]: (24 oz), I truly enjoy your product and have been a smoked salmon and lox enthusiast for years. However, I have encountered an issue that seems to be common among other consumers. Despite using a sharp knife, it is challenging to achieve thin slices for bagels or toast as advertised. The salmon tends to mush rather than cleanly separate into pre-sliced cuts. I have tried various methods to no avail, such as carefully removing the salmon from the packaging and bending it slightly for more defined cuts. At approximately $1.00 per ounce, not being able to slice it cleanly affects the value. I appreciate the flavor but hope for improvements in the slicing process.

I have had a frustrating experience with changing the shipping address on my order. I spoke to two representatives on separate days but did not receive the promised email confirmation. After a third call, another rep said the shipping company was notified and the address was updated. However, today I found out the package was delivered to the wrong address. This has been a huge waste of time having to deal with multiple representatives over several days. I now have to wait for the item to be returned for a credit before I can reorder. This is not the kind of service I am used to with Amazon.