I just got a new phone, it is a Zmax **. My old phone is a doro. I have followed the vi...

GetHuman-raymerar's Technical support issue with Consumer Cellular from March 2021

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The issue in GetHuman-raymerar's own words
I just got a new phone, it is a Zmax **. My old phone is a doro. I have followed the video's thru this, but I am in a mess. When I put the sim card from my old phone into the new one to transfer my data from old to new* the strangest thing happened. I got photo's of my great grandson from infant to now . These photo's are from my daughter's phone and I cannot access them from my old phone. I did not know they were on my old Sim card. I did not get any photo's that I have taken on my old phone, nor did I get any of my contacts from my old phone. All I got was the photo's that I didn't even know I had. I need a little help here. When I put the new Sim card back in my new phone i had all these photo's and nothing else. I am going under for the *rd time and I need a life saver. Thank you so very much. *Arthur L. Raymer

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Consumer Cellular

Technical support issue
Reported by GetHuman-raymerar
Mar 24th, 2021 - a month ago
Not resolved
Seen by 3 customers so far
Similar issue to 2155 others
0 customers following this

Timeline

GetHuman-raymerar started working on this issue
Mar 24th 8:52pm
GetHuman-raymerar indicated the issue is not fixed yet.
Mar 24th 8:54pm
GetHuman-raymerar indicated the issue is not fixed yet.
Mar 25th 1:37am
GetHuman-raymerar indicated the issue is not fixed yet.
Mar 25th 1:37am

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