Consumer Cellular Customer Service Issues

Hello, I recently upgraded to a Moto 5G as instructed due to the 5G requirement, but I'm encountering issues with it freezing and a strange voice prompt to tap twice and hold my breath. I require a simple phone for basic calls and cannot grasp the complexities of the Moto 5G. Can you recommend a straightforward phone that would be easier for me to operate for my needs? Your assistance in finding a suitable option would be greatly appreciated. Thank you.

My ZTE Android device is currently stuck in Android Recovery mode. This means I am unable to make or receive any calls. Despite trying all the available options listed in the recovery menu such as rebooting, applying updates, and performing resets, the phone keeps returning to the same list of choices. I have attempted to force a reboot by pressing the volume and power keys simultaneously to no avail. This issue occurred suddenly while I was using the phone; I didn't drop it or expose it to water. I am seeking advice on how to resolve this problem and restore my phone's functionality. The nearest support location is 25 miles away, and I am uncertain if they provide troubleshooting services or solely sell phones.

I had a frustrating experience tonight on 08/06/[redacted] at 7:15 PM with one of your representatives while I was setting up my new phone. I was upset by their rudeness and lack of patience. The representative suggested I have someone else help me or go online instead of assisting me properly. He struggled to guide me through transferring my pictures and contacts to the new phone, and when I had trouble understanding his instructions, he abruptly hung up on me. This behavior was unacceptable for a customer support agent. He lacked articulation, was impatient, and rude. It was a disappointing customer service encounter.

I am currently in Ukraine without cell service and am very disappointed. My name is D. V., my Acct. No. is [redacted], and my phone number is [redacted]. I require full international service on this number by 12 Noon Ukrainian time on 10 August [redacted]. Not having access to my LG flip phone is causing me significant inconvenience. Despite informing you in mid-July of my trip to Ukraine starting on 29 July, the promised service has not been provided. Please contact me at [redacted]

I'm experiencing frequent call dropouts on my Moto Power phone I bought 7 months ago that I'm still paying $10 per month for, with a balance of $70 remaining. These interruptions have worsened over the past month, occurring multiple times during every call, each lasting at least 5 seconds. I'm considering getting a new phone unless this issue can be resolved swiftly. I have insurance for my phone but was unable to seek help at Target as they no longer provide services for electronics. Any advice on how to fix this problem would be greatly appreciated.

I have been experiencing frequent call dropouts on my Moto Power phone recently. Initially occurring occasionally, the issue has worsened over the past month with disruptions lasting for 5 seconds or more during each call. I purchased this phone 7 months ago with a $10 monthly fee, still owing $70. Considering a replacement unless this is a common problem with a quick fix. I am covered by phone insurance. Attempted to seek help at Target, but they no longer provide service in my area. I would like Consumer Cellular to send me a new Moto Power phone urgently. I plan to transfer my data upon receipt, returning the faulty phone in the same packaging. I expect to receive a credit for the remaining balance of the defective device and make monthly payments for the new phone.

On August 24, [redacted], I contacted your company and spoke with a representative about getting a new phone similar to my Galaxy J3. The representative suggested the Galaxy A01, which I agreed to purchase. Unfortunately, the A01 wasn't available, so I was convinced to take a returned phone instead. Excited to use my new device, I tried to activate it but encountered network connection issues. Several attempts with customer service to reactivate and replace the SIM card failed. The representative advised trying the SIM card in my old phone, which worked. Upon inspection, it was noted that the new phone had a small scratch on the screen, voiding the warranty. I was unaware that scratches would impact the return policy and felt disappointed not being able to return the phone for a refund. Now unsure about continuing with Consumer Cellular, I'm considering switching networks despite my previous satisfaction. - C.

I have been experiencing consistently poor signal strength with 0 to 1 bar for over a year both indoors and outdoors. This has caused me to miss calls as they do not always come through, and when I do answer, the calls often cut out or drop. I am using an iPhone Moto GE on a T-Mobile tower nearby. Despite attempting a reboot of my phone as advised, I have not seen any improvement in the signal. The issue seems to have arisen during the transition from 3G to 4G, and I would like guidance on how to improve the signal strength in my area. My address is [redacted] SW Adams Rd in Towanda, KS, and you can reach me at [redacted]. Thank you.

Subject: Assistance Needed with Phone Issues Hello, My name is William Redmond, and I have been a customer of your service for the past 8 months. I am currently experiencing some difficulties with my phone; the screen does not light up when receiving calls, making it challenging to see who is calling and answer the phone promptly. I was surprised when I was informed that my phone model is considered disposable, as I expected a different solution to this problem. I would like to request one of the following resolutions to address this issue satisfactorily: 1. Replace my current phone with a different model that works correctly, and I will continue to fulfill my payments for both the phone and service. 2. Allow me to purchase the phone outright, discontinue the service, and potentially pursue legal action for any misrepresentation from your representative. I kindly ask for your assistance in resolving this matter promptly. Please communicate with me via email as my preferred method of contact. Thank you for your attention to this matter. Sincerely, Bill Redmond

I recently received an email from Consumer Cellular on 9/7/21 regarding a wireless provider upgrade. The notification included a requirement to purchase new phones within 30 days, or face the disconnection of our cell service. The lack of consideration for the financial strain this may cause, especially for individuals over 65, is disappointing. Not everyone has the extra funds available to buy new phones at such short notice. The abrupt nature of this demand feels like a disregard for customers' situations and financial constraints, particularly those reliant on Social Security income. Unlike the transition from analog to digital TV, there was no ample time or flexibility offered in this case. It appears to be a profit-driven decision from upper management, focused on selling new phones rather than considering the customers' needs. It's unfortunate that these actions contribute to negative perceptions of technology companies and are viewed as greed-fueled upgrades rather than genuine improvements.

I ordered my phone with the expectation it would ship by the end of the following business day as stated on the website. However, the email I received notifying me it had left the warehouse was technically accurate, but the phone had not reached the post office until the next day. This has resulted in a delay of three days without any progress. Additionally, I was anticipating a phone call as indicated on the website to correct the color of the phone before shipment, but it never occurred. Furthermore, I have not received my invoice via email. Please ensure that promises made on the website are fulfilled promptly without any discrepancies.

I received my replacement phone, the Consumer Cellular Link II, that was ordered on August 18, [redacted]. As of September 17, [redacted], the phone is in my possession. I have charged it and performed a test call to [redacted]. The phone screen is displaying "Limited service, emergency calls only!" The Equipment Order Summary indicates that a Smart Sim is included, as stated in the literature I received. I mainly use my phone for making and receiving calls; this new phone will replace my Consumer Cellular [redacted], which is a 3G device. I have no contacts or memory to transfer. I require basic calling and receiving service. I am located in the Minneapolis, MN area, where I assume there is good cell tower coverage. If you can activate service on this new phone by the week of September 19, [redacted], or sooner, I would appreciate it. Thank you, J.K.

On September 11, [redacted], I reached out to Consumer Cellular at [redacted] after considering a switch from my current AT&T service. The representative I spoke with was knowledgeable and recommended a plan tailored to my needs, assisting me in ordering a Motorola Moto G-Stylus 128GB phone. While I initially had a positive experience, I have encountered issues since then. Despite receiving a tracking number from the US Postal Service indicating delivery of the phone, it was sent to the wrong address due to a labeling error. I have been unable to reach anyone to address this problem and have faced challenges canceling my AT&T service. Multiple calls to Customer Service have resulted in long wait times, and attempts to email have not been fruitful. Regrettably, I now request the cancellation of my account and the undelivered phone. I hope for a prompt resolution and the reversal of any charges incurred on my visa card.

I recently signed up with your service, but I encountered several issues. Firstly, there was a delay in receiving the cell shipment. When I called customer service, I had to wait over 30 minutes and was told to wait ten days before reporting the delay. On another call, I waited again and was disconnected after trying to provide information for switching my old telephone number. Today, after a 30-minute wait, I spoke with someone from Asia with a poor connection and was disconnected once more. My account number is [redacted]. Due to these difficulties, I now wish to cancel my service, receive a full refund, and return the unused cell phone. I never had the chance to use your service. Thank you. Frustrated, Frank A. from 51 Dover Road, Mashpee, MA [redacted].

I tried contacting [redacted] and received an automated response stating the email is not monitored. They suggested visiting the website for immediate assistance or calling them at [redacted]. Unfortunately, being in Bulgaria, I can't access the website. I need a valid email address to address my issue. Thank you.

I have been experiencing a persistent issue with my phone for over two months now. I can successfully access my account from my PC, but when I attempt to do so from my phone, I receive an error message stating that the username or password is incorrect. Despite working with several customer service representatives, I have been unable to find a resolution. I have made numerous attempts to change my password following your guidelines but encounter an error message each time I try to update it. I have reached out for assistance by calling [redacted] and also tried contacting [redacted], but have been unable to speak with a live representative after waiting for an extended period. Since I rely on accessing my account through my phone when away from my PC, I am seeking a prompt solution to this issue. If I do not receive a timely response, I will have to consider switching to a different service provider. Thank you for your attention to this matter. - Herb Donaldson

I have tried troubleshooting the Wi-Fi connection on the phone you sent me without success. Despite using the same password, the device would not stay connected to my Xfinity gateway, unlike my other devices. It kept displaying an error message stating "wrong password." I then connected my phone to another Wi-Fi network and realized the issue might not be related to the device itself but rather the password. I attempted to connect the phone to the gateway again, but it kept repeating the same cycle of connecting and disconnecting with the same error message. This situation has left me puzzled. Furthermore, do you know the significance of the number 14 outside of it being 12 +1? The following day, when I tried to resume troubleshooting, the phone was nowhere to be found.

I recently bought the Moto G Power and I'm having issues with call quality. Even with the volume set to maximum, callers have trouble hearing me. My husband uses a Moto G5 Play on the same Wi-Fi network without any problems. When I move around the house, callers mention that my voice is cutting in and out. I've checked and synced our shared features on both Android devices, but the issue persists. I back up my phone daily, so I'm hesitant to do a reset. Any advice on how to resolve this would be greatly appreciated. Thank you for your prompt response.

I recently purchased a $35 phone from Target per your instructions to replace my old non-operating phone. While using my new phone, I realized I cannot dial the Netherlands or Canada without operator assistance, resulting in extra charges that are unacceptable. I attempted to resolve this over the phone today but after being on hold for 46 minutes, I had to hang up. I also sought online help and paid $1 for a technician's assistance, only to be asked for an additional $26 for service. I decided to disconnect and hope I won't be charged the $26. Overall, the service experience has been nonexistent. On a side note, after visiting three Target stores, I finally found an associate at the third store who helped me program my new phone. My phone number is [redacted], located at [redacted] Walnut Avenue, Apt.24AA, Downers Grove, IL [redacted]. My previous address was [redacted] W Clair Drive, Sun City, AZ [redacted].

I've been struggling to get assistance with my cellphone. It's been challenging to reach customer service by phone quickly, and I don't have the time to wait extensively. The issue I'm facing is the inability to send text messages; every time I try, I receive an error message saying "couldn't send message - try again later." I sought help at Target, where a technician mentioned that my phone is fine, and the problem might be with the server. Despite updates sent by C.C., the issue persists. I've been a loyal customer of C.C. for many years without any prior problems. Additionally, my phone doesn't consistently ring when calls come in. I'm in urgent need of a reliable phone and assistance to resolve these issues. If possible, I'd appreciate a callback on my landline at [redacted]. I prefer to stick with C.C., but I'm currently disheartened by the situation. Thank you. -Judy F. Cell Number: [redacted]