Consumer Cellular Customer Service Issues

I have two broken phones that are preventing me from accessing important photos, especially the ones needed for insurance purposes after being stuck in Texas two months ago. I had previously discussed getting a new phone with an agent who recommended an unlimited plan for $27.00 a month to accommodate my trucking needs. However, when I went to the store, they did not order the phone as expected. The constant advertising on the phone app while driving from Northlake, TX to Grapevine, TX was distracting and almost made me late. As a truck driver, it's crucial to have a phone service provider that prioritizes safe driving and minimizes distractions. Consider incorporating features like duckduckgo to cater to drivers who need to stay focused on the road.

I experienced difficulties with callers not being able to hear me, despite hearing them clearly. Seeking help at Target, the staff member provided various excuses, blaming the issue on different factors. Dissatisfied with the lack of resolution, my frustration grew. Thankfully, my son, who had some knowledge about the phone model, discovered that the microphone might be obstructed. After cleaning it, the problem was solved. Recommending that Target replace the unhelpful employee with my son, an engineer at Universal, as he is proactive and would strive to address such issues effectively.

On 3/24/21 starting at 9am, I placed an order for a new phone and service. Initially, I was told by a salesperson that the new iPhone SE could be shipped to my office, as opposed to my home where nobody is present most of the day. I was then contacted by another department, informing me that I would need to pick up the phone at a Target store. Upon calling the Target store, they did not have the iPhone SE but offered the iPhone 12 at a significantly higher price. This conflicting information led me to call for clarification multiple times. During my third call, I spoke with Debra who seemed disinterested and claimed no responsibility. Frustrated by the inaccurate information and long hold times, I canceled my order twice. This experience has left me very disappointed, especially considering I am based in Naples, Florida, where I share my customer service encounters with friends, many of whom are seniors. - Phil Z.

I recently upgraded to a Zmax 10 from my old Doro phone. I attempted to transfer my data by moving the SIM card from my old phone to the new one as instructed in the videos. Surprisingly, I found photos of my great grandson from infancy to the present that were originally from my daughter's phone. I was unaware these photos were on my old SIM card and was unable to access them on my old phone. Strangely, none of the photos I took with my old phone or my contacts transferred over, just these unexpected photos. I'm feeling overwhelmed and need assistance as I seem to have lost all my other data in the process. Reinserting the new SIM card only shows these photos and nothing else. Any help would be greatly appreciated. Thank you. -Arthur L. Raymer

Hello, I have been trying to get a refund for a roadside assistance charge for the past eleven months totaling $[redacted]. In March [redacted], when my car broke down in Texas due to extreme heat and my asthma condition, I called Consumer Cellular for assistance, which I have through my plan with them. When the towing truck from Chacon Towing and Roadside arrived, they claimed I didn't have coverage despite what Consumer Cellular confirmed. I ended up having to pay the $[redacted] for the tow despite having the plan. Since then, I have been back and forth between Consumer Cellular, the roadside assistance provider, and the towing company with no resolution. I am still paying for the plan each month but don't know if I'm covered in case of another emergency. All I want is my $[redacted] refunded. I appreciate any help. Thank you, Gayla S.

I am a Customer of Consumer Cellular, my name is Donna H. I recently received a new phone from your company, but unfortunately, I am unable to use it as there is no dial tone and I cannot make any calls. I have tried reaching out to customer service, but they were not helpful and made things difficult for me yesterday. Despite paying my bill, I am still experiencing this issue. My phone number is [redacted]. When I try to make a call, all I hear is the voicemail greeting. I have a secondary number but also cannot make outgoing calls on that. I urgently need to have this problem resolved today so that I can have a dial tone on the mentioned number. I am unable to receive emails as my phone is not functioning properly, making it impossible to reset my email password. It seems like the sim card might not be activated, which was never mentioned to me before I received the phone. Last night, the staff hung up without providing any explanation. I urgently need assistance so I can make outgoing calls as there are important calls I need to make.

My spouse and I visited Target in Hudson, Wisconsin for a new phone and technical assistance. The 3rd party staff member from your company seemed uninterested. Surprisingly, the store had no iPhones in stock, which is disappointing for a cell phone store. The young employees lack the necessary tech knowledge to provide assistance, and I was informed that no technician was available on-site. I was instructed to reach out to set up an appointment. This experience has left me frustrated, and I am considering ending my service with your company. I feel there is room for improvement in various aspects. I am contemplating switching my business elsewhere.

Dear Customer Cellular representative, I am a new customer with two phones and a data plan. My phones and data are working well, but there is a problem with your website. After setting up my account through the app, the next day I attempted to log in and my password was rejected. Despite writing it down, the same issue kept occurring, and I was locked out. After contacting customer service, the password was reset, but this has happened five times already. I believe there is an issue with your server not remembering passwords, possibly due to corrupted files. I am content with my phone service and network, however, I need consistent access to my account for tracking data usage and bill payment. It seems the customer service team does not have direct access to the IT department to address this recurring problem. Therefore, I am reaching out to notify you of this issue. Thank you, Larry

I intentionally subscribed to the UNLIMITED Text and UNLIMITED Data plan as we travel in our RV and need to use my phone as a Hotspot for streaming on our Amazon Firestick. However, in a new town, my service was abruptly restricted, trapping me in "Limp" mode without access to Google maps or necessary information. This caused my wife and I frustration as we lost a day of exploration. This must not recur as we embark on more RV adventures. The issue of having my data cutoff despite paying for UNLIMITED data needs resolution. The service should truly be unlimited and not restricted arbitrarily. I urge for a permanent solution to prevent this incident from happening in the future.

I recently received a new SIM card from T-Mobile due to poor AT&T service in my area. The representative activated the card and advised me to insert it into the phone and wait for about an hour to check if I could make calls. However, when I tried, I encountered a "Network Unlock Code" prompt. My phone is originally from AT&T, but I have been using Consumer Cellular. After struggling to contact Consumer Cellular and being instructed to reach out to AT&T for unlocking, I managed to unlock my phone through AT&T's website. Now, my phone seems to be back with AT&T as their symbol appears, and I can't make calls through Consumer Cellular. Additionally, I received a message about incorrect settings for internet access and MMS. This situation is concerning as I need my phone to function properly without incurring double charges from both companies. I am in urgent need of assistance to resolve this issue promptly.

I purchased the MOTOROLA MOTO G POWER online and I regret it immensely. I found the phone confusing and requested to return it. The return was denied due to alleged physical damage with scratches on the display. When I contacted a supervisor named Nicole (badge #[redacted]) on 5/29/[redacted], she was unhelpful and mentioned visible scratches on the face of the phone. However, when I received the phone back, I found no scratches. It seems like the phone I received back is not the same one they claim had scratches. I am frustrated that the company is unwilling to acknowledge this discrepancy and expect me to accept their decision. I am seeking a resolution to this issue. Thank you. - Alice J Miranti

I am currently in Panama and purchased a new SIM card from Consumer Cellular to enable International calling. Following their recommendation, I bought a T-Mobile SIM from Target and activated it successfully on Tuesday before leaving on Wednesday. However, since then the phone has been unable to make or receive any calls, displaying a "call failed" message. I am currently in Panama City with no means of communication on my phone. If this issue is not resolved immediately, I will consider changing service providers when I return. ([redacted])-[redacted]. Billie Carole Vassar. [redacted] Panama City, Panama.

To resolve the Consumer Cellular CMAS message concern, if you see a triangle symbol with an exclamation mark inside and "CMAS," this indicates an alert from the Commercial Mobile Alert System. To remove it, access Messages, then Options, scroll to Emergency Alerts, and delete any alerts present. Upon encountering this issue with my new phone, I discovered it was a National Weather Service warning. I wasn't familiar with the CMAS service before, but it automatically sends out emergency alerts to all cell phones and towers. You can view and delete the messages or adjust your preferences in Emergency Alerts Settings to enable or disable alerts such as AMBER, Extreme threats, Severe threats, Public safety messages, and State & local texts.

I followed Consumer Cellular's recommendation and purchased a Motorola Moto E phone. However, after spending over 3 hours trying to set it up, I have only been met with frustration. Initially, I used the "Transferring Data from Another Phone" option, coming from my Moto Z, but only one out of [redacted] email addresses was transferred. When I contacted support, I was informed that I needed to have my data backed up to a Google account on my SIM card. After doing so and inserting the SIM card into the new phone, I struggled to find instructions on how to download the contacts from the SIM card. The tutorial video provided by CC did not match my Moto E, rendering it unhelpful. I have been unable to find any relevant instructions specifically for the Consumer Cellular Moto E. Any suggestions to resolve this issue would be greatly appreciated, as I am at a loss.

We have two Consumer Cellular phone numbers. The number ending in [redacted] works fine on a smartphone. However, the number ending in [redacted] has been our home phone for years and was on a Doro [redacted] flip phone that is no longer supported due to the 2G service being dropped by ATT. We ordered the Link II as a replacement, but we are not satisfied with it. We plan to return it using your label. We intended to get a Doro [redacted] but learned CC does not offer it. The one we got from Amazon was faulty. We have two phones to return, the Link II to CC and the Doro [redacted] to Amazon. Can both numbers be directed to our functioning phone until we resolve the flip phone issue? We urgently need a solution as we can't receive calls or messages on the [redacted] line until then.

I have a Consumer Cellular flip phone with the number [redacted]. I am currently in Ukraine and followed your advice to get a new SIM card from Target before my trip. However, I am unable to make calls or send texts with my phone now. I visited a reputable local agent, Lifecell, and they offered to provide me with a temporary plan and a local number for 30 days. When they tried to set it up, they found that my phone is locked. They suggested asking you to unlock it so they can activate the service. Please unlock my phone as soon as possible so I can stay connected locally and with home. Thank you. Everett J.

I recently acquired the ZTR Avid [redacted] phone from the Consumer Cellular website to use with Android Auto in my [redacted] Hyundai Ionic SEL. Although ZTE confirmed the phone's compatibility with Android Auto, Hyundai service claims the issue lies with the phone. As the purchase was made through Consumer Cellular, I'm reaching out for support. Previously, I faced difficulties using the phone as a WiFi hotspot, which were resolved after contacting Consumer Cellular. I want to know if specific settings or system updates from Consumer Cellular are necessary for the phone to operate with Android Auto effectively. I appreciate any recommendations on troubleshooting the connectivity issue or suggestions for alternative phone options. Thank you for your assistance.

We bought two ZTE Avid [redacted] phones (account no. [redacted]71) but couldn't activate them online due to missing activation numbers on the boxes. After an unsuccessful phone call with a service agent, we were advised to seek help at Target, but the Boulder, CO Target no longer provides assistance. As seniors, the process seems too complicated for us. We would like to return the phones for a $[redacted].62 refund. For inquiries, please contact us at [redacted]. Kindly provide instructions on how and where to return the merchandise. Thank you. Gilbert & Marlene Mayer [redacted] Hamilton Ct. Boulder, CO [redacted]

After switching from Consumer Cellular to Verizon due to limited retail options, I faced an issue in Lakewood, Colorado, when trying to get a new sim card. The situation was mishandled initially, with misinformation about my phone being 3G instead of 4G. Fortunately, the Verizon store in Helena, Montana, was able to fix the problem, allowing me to use my phone. Although the Target store in Helena sold sim cards, they did not activate them. The CC chat line was instrumental in guiding me through the transition to Verizon, emphasizing the importance of keeping my account open to retain my number. Despite CC not using pin numbers while Verizon required one, the CC chat representative suggested using [redacted], which successfully resolved the issue.

I recently bought a Motorola Moto G Play. It was set up and activated without any issues initially. However, after two days, it started malfunctioning. The text-to-speech function began operating on its own, essentially taking over the phone. A family member mentioned that it could be a software glitch and suggested getting a replacement. If there is no solution to this problem, please provide a replacement with a Samsung device. Thank you, Gary L. [redacted] [redacted].