Consumer Cellular Customer Service Issues

I contacted [redacted] Telephone Consumer Cellular regarding the transfer of my phone number, only to find out that AT&T canceled the transfer. I am seeking help from the Manager of Corporate Resolutions at [redacted] in Portland, OR to resolve this issue. I initially got a landline from Henderson Telephone Co. in Waterloo, IL and later signed up for Consumer Cellular service to save money. Unfortunately, I started receiving bills from Henderson even after switching services. I decided to cancel both contracts and return the equipment to Costco. When I tried to return the ZTE home base to Consumer Cellular, I discovered it was broken. They advised me to return it for possible credit but the shipping department claimed it had water damage and rejected it. I am asking for a refund of $50, the cost of the ZTE base. I am unable to sell it due to the damage and lack of warranty. As an 89-year-old on a fixed income, I hope for a resolution that doesn't result in losing the $50 I paid for the unused product.

Product: ZTE Wireless Home Phone Base - WF723CC Issue: My ZTE home phone base only rings 2-3 times (10-12 seconds) before going to voicemail. I was told my old home base couldn't be updated, so I bought a new one. However, after activating the new base, the problem persists. Despite contacting customer service 4-5 times, no one has been able to resolve the issue. They mentioned the phone is set to go to voicemail after 30 seconds, which is challenging for me as an elderly person to reach the phone in time. I find this situation frustrating and hope to increase the number of rings before voicemail. [redacted] - Home # Account: [redacted]20 Desired resolution: Extend ring time before voicemail to the maximum 30 seconds. Displeased customer, Barbara A. W.

My name is Joan A., and my account number is [redacted]9. On August 20, [redacted], I purchased a phone and service, paying with my Discover card. I was assured that there would be no line charge for September and that I had a 45-day return policy, AARP 5% discount, and autopay using my Discover card. However, on October 19, I received a past-due email. When I called (confirmation number [redacted]), I was informed the card was on file but couldn't be set up for autopay. A $2.92 payment was made using the card which is confusing to me. Despite expecting a $25.00 monthly line charge, I faced challenges during a recent 20-minute call where the agent could not hear me properly. This marks my third attempt to address these issues. I prefer not to pay bills online, and while I received an equipment order invoice, I have yet to receive any information regarding the line charges. I would appreciate it if you could review and rectify these matters in my account.

Yesterday, while changing providers from Verizon to CC, I provided the Verizon account number and pin to the tech assisting me. Unfortunately, the call was disconnected abruptly, and I received a notification from Verizon indicating the disconnection of my service. After installing the CC sim card, I noticed that the display was reversed, leading me to believe the sim card may have caused damage to my phone. Reverting to the Verizon sim did not resolve the issue. I spoke to a CC representative who promised to address the situation by replacing the phone with a similar model. Despite an attempted call at 8:30, the conversation was cut off. I am in need of assistance to resolve this problem promptly.

Yesterday, I worked with a tech to switch providers from Verizon to CC. I provided the Verizon account number and pin, but then the call got disconnected. When I installed the CC sim card, my phone's display was reversed. Even with the Verizon sim card back in, the screen stayed backward. I contacted CC, and they said they would replace my phone because of the sim card issue. They were supposed to call back today, but the call got dropped at *:**. I'm still waiting for their response. It's been 8 hours dealing with this problem.

I recently received new phones and service from CC. Our phones are not able to receive or download text messages, but calls are working fine. We got our new service yesterday [10-30-21] with the 10GB plan, including a new phone and a SIM card. The CC service tech helped set it up and tested calls but didn't check texting. How can we fix this texting issue?

I received my Samsung Galaxy A12 on October 29, [redacted], through my existing account. Previously, I used Samsung phones but recently tried switching to a Motorola G Play, which I didn't like and exchanged for the Galaxy A12. Unfortunately, I encountered an issue transferring data from the Motorola to the Galaxy. After multiple failed attempts and long hours on hold with customer service, I was unable to resolve the problem. The message displayed on the device was about not being registered on the network, restricting me to only emergency calls. I am frustrated by this lack of service and considering returning the Samsung. I have tried contacting customer service without success. I hope to return the phone, including the wall charger, and adjust my payments accordingly. My account number is [redacted]28. I am reaching out for guidance on the return process. Thank you.

I received my new phone on 11/16/21 and tried to activate it, but it kept showing "no sim card." After receiving a new sim card on 11/18/21, the issue persisted. I have been on chat support since Monday without any resolution. I am highly dissatisfied with the situation and just want my phone to work properly.

I am confused by the company's advertising. I never used their services despite receiving a mail flyer and calling to inquire on September 7, [redacted]. I was given an account number [redacted]44 and signed up for a plan, but I decided to stick with my current provider, CRICKET. I have been with CRICKET since I got my phone with the number [redacted]. I have never used the service or SIM card sent by this company and will not in the future. It seems like they are not verifying customers properly. I am willing to return the SIM card. I do not owe anything. T MOBILE had a similar issue recently. I urge the company to contact CRICKET to confirm my status as their customer. I do not wish to be contacted further. I am loyal to CRICKET and have no intention of switching. Thank you. - K. Lockard

I, like other customers, have a CMAS alert on my Consumer Cellular red flip phone's outside screen. Instead of calling, I prefer a written, step-by-step guide to remove it. It would be appreciated if you could explain what it is and why it appears there. For further communication, you can reach me at: [redacted] Moreover, when updating the Consumer Cellular Link II Quick Starter Guide in the future, please consider making it less "quick." Currently, it is extremely insufficient, badly written, and hardly helpful.

I am experiencing reception problems with my cell phone for the first time while away from home. I am unable to make or receive calls while in Phoenix, Arizona, unlike when I am in Cincinnati, Ohio. The issue seems to be with my phone specifically, as other phones are not affected. I am seeking advice on how to resolve this problem without having to switch to a different service provider.

I have a friend who received the requested QR code and proof of vaccination from the state of California. The QR code came through fine, but the text detailing the inoculation was extremely small, less than 1-point font. When trying to enlarge it, the text became fuzzy. My friend is currently in Mexico and needs my help. He requires a way to enlarge the text so he can show it at museums and restaurants, as the code reader in Mexico cannot read the US code. I can be contacted at [redacted] or email me at [redacted] Thank you for your assistance.

Before heading to the Bahamas, I added international calling to my plan. What a frustration! I can't call an international number to reach another international number! I'm unable to use my plan's app due to no internet connection! This situation is truly disappointing, as I'm left unable to use my phone properly. I've been attempting to log into my account with no success. If I manage to connect to the internet, I can send emails, but I have no access to programs or phone calls. This issue needs to be addressed promptly!

I've had an incredibly frustrating experience with your website. I've been unable to create a user profile, access text chat support, or even get help over the phone. Back in October, I exceeded my data limit and was put on a slowdown that I was told would only last until the next billing cycle. However, two billing cycles later, I'm still experiencing severe limitations on my data usage. It feels like you're a company that is failing to deliver on your promises and simply taking money without providing the services you've promised.

A representative recently enabled roaming for me while I'm in Mexico this week, just over the border. However, I'm experiencing issues with making calls to U.S. numbers due to conditional forwarding. My phone disconnects when I try to dial any U.S. numbers, including my voicemail and Consumer Cell support line. This situation is frustrating. Kindly assist me, even if it means disabling roaming. I don't require the ability to call Mexican numbers; my primary need is to contact U.S. numbers while I'm in Los Algodones, only a short distance from the Southern Border.

My Motorola phone froze, so I went to Walmart to fix it but ended up buying a new phone from them since I didn't know you sold phones. I tried to call from my landline but accidentally blocked some numbers. After checking the automated system, I noticed I am behind on payments. I have new cards and am willing to settle the overdue amount promptly. I strive to clear all my bills on time. Thank you for your assistance. — Michael P.

The level of customer support has been disappointing. Despite numerous calls for assistance, the message of unusually high call volume and wait times of 10 to 15 minutes is repeated without improvement. Selecting a call back option results in disconnections and failure to receive follow-up calls, leading to wasted time. The recurring inaccurate message claiming 75% data usage based on the phone number called from has not been resolved despite requests. The inability to access the internet, voicemail, and phone calls persists on my wife's phone, with inconsistent solutions from each representative before calls abruptly end with no further contact. The frustrating experience highlights significant shortcomings in the overall customer support system. Considering switching to a different cellular provider if these issues are not addressed promptly.

I recently received my upgraded home phone base, but I'm encountering an issue with the network signal icon showing solid red. I tried activating the base for my number ([redacted]) using the Consumer Cellular activation number ([redacted]), but I was met with a busy signal. The persistent red network signal is preventing me from making or receiving calls on my crucial telecommunication line. Your assistance in resolving this matter would be greatly appreciated. Thank you, Darrell S.

I have been charged an additional $5 each month without my consent for a service I did not request, which involves adding a card to my account. I was not informed of this charge until I received my bill. I do not have any use for this service and do not wish to have it. I always pay my bills on time and do not appreciate being forced into this service. I am considering filing a complaint with the FCC as it is unfair to require people to use a service they do not want or cannot utilize. The customer service representatives I spoke with were unhelpful, including the supervisor I spoke to. This practice of charging for an unnecessary service feels like extortion, and as a disabled individual, I cannot afford to pay more than my current phone bill. I am disappointed with this company and will not pay the $5 fee, only my usual bill. Please remove this unjust charge, or I will have to seek service elsewhere.

I have been a loyal customer for a long time. While residing in Mexico to avoid the cold of Minnesota, I found a more affordable phone service. Despite this, I contacted a representative before 11-24 to ensure my account stayed open for $19 a month starting Dec. 1, which was approved. However, I received multiple emails claiming I owed a significant amount. I made three payments but had to cancel due to confusion. Although I set up auto-pay, no money was withdrawn in October, resulting in larger charges in November. After contacting support again, I was assured of a zero balance and offered to reactivate my account for $14 per month until my return in June. Today, when I tried to do so, I was shocked to see additional charges and that my phone had been inactive for a month for $38 instead of the agreed $19. I demanded to be removed from auto-pay and mentioned involving the attorney general. The discrepancies are unacceptable, and if unauthorized charges appear in my bank account, I will take legal action.