Customer service? What customer service?

GetHuman-kusaila's Overcharge/Strange charge issue with Consumer Cellular from March 2021

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Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-kusaila's own words
Get something from CS to actually work as advertised-*Didn't happen. ... Unauthorized plan change for mobile data, when mobil data was not used. Current plan directs that when data limit is reached, data plan is suspended until next billing cycle.*Web site doesn't work! Phone tree doesn't work! Phone callback options don't work. Slackers won't answer the phone! Unauthorized plan changes will not be paid for.
Is that their customer service is non existent, false advertising, and is really totally, completely worthless.
Do what I tell them to do.*Answer the phone.*Fix their phone tree.*Fix their web site.
** year customer, have learned to expect nothing from CS customer Svc.
Web, phone, mail.
How GetHuman-kusaila fixed the problem

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How Do I Change My Billing Address with Consumer Cellular?How Do I Activate My Consumer Cellular Phone?How Do I Know If There's a Service Outage with Consumer Cellular?
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Consumer Cellular

Customer service, phone access, web access.
Overcharge/Strange charge issue
Reported by GetHuman-kusaila
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2159 others
0 customers following this


GetHuman-kusaila started working on this issue
Mar 23rd 5:31pm

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