Please transfer refund on my card with the last four digits **** for returning my purch...

GetHuman-valshevs's customer service issue with Comenity Bank from January 2019

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Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-valshevs's own words
Please transfer refund on my card with the last four digits **** for returning my purchase-Human Touch Reflex SOOTHE Foot & Calf Massager. Order ID BBB**********, order date **********. *I bought this item on the Internet but returned to the store. What's the problem? In email confirmation of order about payment information I see the last * digits (****), I've never had credit card with this number. Later I received new credit card (last digits ****). Customer service couldn't solved this contradiction.
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Comenity Bank

Customer service issue
Reported by GetHuman-valshevs
Jan 4th, 2019 - 4 mons ago
I have an issue with Comenity Bank too
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Seen by 3 customers so far
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Timeline
GetHuman-valshevs started working on this issue
Jan 4th 10:40pm