How Do I Get an Extension on My Bill with Comenity Bank?

Introduction

Can't make the minimum payment on your Comenity Bank credit card because of a medical emergency or unexpected major expense? Keep in mind that they don't offer a standard bill extension for customers who can't pay by the due date. However, alternative payment arrangements may be available. If eligible, you may also be able to change your payment due date, which can be helpful if your payday falls after your current due date. Do you need more time to pay your bill? Keep reading to learn how to contact Comenity Bank for available payment options.

Contact Comenity Bank Directly

As mentioned, Comenity Bank doesn't offer a standard bill extension, so if you think you may miss your payment due date, consider contacting Comenity Customer Care as soon as possible. Depending on your account and circumstances, a representative may be able to discuss available payment options with you. To contact Comenity Bank, check the back of your card for the customer service phone number. You may also call Comenity Customer Care here.

Send Them a Message

If you can't call Comenity Customer Care right away, you can also send a message online. Visit the Help page and scroll to the Send Us a Message link. Remember, you'll need to sign in to your account before you can message Comenity Bank. To sign in, just enter your username and your password. Then click Sign In. Once you reach a representative, explain your situation, including why you may be unable to make the minimum payment by the due date, and ask whether any payment assistance or alternative arrangements are available for your account.

To avoid late fees, make at least the minimum payment shown on your statement by the due date. You can also pay the full statement balance if you prefer. Depending on your account, you may have the option to change your payment due date. Proceed to the next step for more information about requesting a due date change.

Change Your Due Date in the Account Settings

Do you struggle to make payments on time because your payday falls after your current payment due date? Depending on your account standing, you may be able to change the due date to help ensure you don't miss a payment. If you don't see this option in Account Settings, you may have already changed your due date within the past 12 months, or your account may not currently be eligible for a change. Keep in mind that it may take up to two billing statements for the new due date to take effect. Until the change takes effect, keep making at least the minimum payment by the due date to avoid late fees.

Conclusion

Were you able to get an extension or make other payment arrangements with Comenity Bank? Since a standard bill extension isn't available, Comenity Bank may offer other payment options. You may also be able to change your payment due date, which can be helpful if your funds usually become available after your current due date. Keep in mind that a due date change doesn't take effect immediately, so continue making at least the minimum payment by the due date. Do you still have questions about getting additional time to pay your Comenity Bank bill? Contact Customer Support today.