I was late on a payment for BJs- I never got a bill. When I finally did get one, I call...

GetHuman-ksatagaj's customer service issue with Comenity Bank from December 2018

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The issue in GetHuman-ksatagaj's own words
I was late on a payment for BJs- I never got a bill. When I finally did get one, I called customer service to ask what it was for and I was told it was my membership fee. The person I spoke to removed my late fees and I paid for the membership. BJs reported it to my credit bureau. I disputed it and they still refuse to remove it. This was an honest mistake. My credit was excellent and because of them it has gone down- all because I never got the bill for the membership fee until it was very late- and then paid it right away
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Comenity Bank

Customer service issue
Reported by GetHuman-ksatagaj
Dec 4th, 2018 - a mon ago
I have an issue with Comenity Bank too
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Seen by 6 customers so far
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GetHuman-ksatagaj started working on this issue
Dec 4th, 2018 7:33pm