If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman833026's own words
I am out of town, but receive emails from USPS of my scanned mail. Today, it's showing that I am getting a letter from you with "important account information". I have NEVER opened an account with you, and I am very concerned that someone else has used my name. I cannot open the letter until I get home from vacation, but I do not have an account with you! Can you please tell me what this is about? My name is Gillian McNulty (***** Orangemont Ln, Riverside, CA *****).
GetHuman833026 did not yet indicate what Comenity Bank should do to make this right.
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