I am out of town, but receive emails from USPS of my scanned mail. Today, it's showing...

GetHuman833026's customer service issue with Comenity Bank from June 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman833026's own words
I am out of town, but receive emails from USPS of my scanned mail. Today, it's showing that I am getting a letter from you with "important account information". I have NEVER opened an account with you, and I am very concerned that someone else has used my name. I cannot open the letter until I get home from vacation, but I do not have an account with you! Can you please tell me what this is about? My name is Gillian McNulty (***** Orangemont Ln, Riverside, CA *****).
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Comenity Bank

Customer service issue
Reported by GetHuman833026
Jun 29th, 2018 - a yr ago
I have an issue with Comenity Bank too
Seen by 3 customers so far
Similar issue to 118 others
0 customers following this
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Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account
GetHuman833026 started working on this issue
Jun 29th, 2018 3:41pm
GetHuman833026 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 6:12pm