had an electrical storm that took out tv, internet, phone. it has been fixed. i have...

GetHuman-pm_curry's Equipment Trouble issue with Comcast from March 2021

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The issue in GetHuman-pm_curry's own words
trying to get the signal back ... had an electrical storm that took out tv, internet, phone. it has been fixed. i have gone through all the resets and it says i don't have a signal. this is for the main tv box. X*. We have lost all the channels and cannot get them to download. We need to get the signal. Now this is for you to do..............We need for you to fix the signal
did everything in status to get box to respond. Says we don't have a signal

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Comcast

Main x* box
Equipment Trouble issue
Reported by GetHuman-pm_curry
Mar 25th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 21765 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-pm_curry started working on this issue
Mar 25th 12:21pm