My Comcast internet coax cable is lying in my front lawn. It was never routed correctly...

GetHuman-dakoehne's customer service issue with Comcast from March 2021

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The issue in GetHuman-dakoehne's own words
My Comcast internet coax cable is lying in my front lawn. It was never routed correctly upon original installation. In late January of ****, I requested from Comcast to reroute the cable above ground. After several visits from technicians on different dates....no progress has been made.**I was given a phone number for a supervisor who, in speaking had given his word that he could get the issue resolved. However, that has not been the case and is now no longer answering my calls, returning my voicemails or responding to text. Please help me address this issue promptly.
Comcast should route the cable above ground via pole to pole connection
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Comcast

Customer service issue
Reported by GetHuman-dakoehne
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 21840 others
0 customers following this

Timeline

GetHuman-dakoehne started working on this issue
Mar 22nd 6:45pm
GetHuman-dakoehne indicated the issue is not fixed yet.
Mar 22nd 10:54pm
GetHuman-dakoehne indicated the issue is not fixed yet.
Mar 23rd 1:36am
GetHuman-dakoehne indicated the issue is not fixed yet.
May 3rd 1:39am