Comcast Customer Service Issues

Dear Comcast Customer Service, We experienced a service outage from Thursday, June 25th at noon until Monday, June 29th at noon, resulting in 5 days of lost service. We were informed that we would be compensated for these days. Throughout this time, we contacted Comcast multiple times, leading to the depletion of our shared 3 GB data with Xfinity Mobile. As a result, we have accrued extra charges at $12.00 per additional GB. We kindly request compensation for this supplemental expense incurred due to the Comcast outage. With our long-standing 20-year relationship with Comcast, the current pandemic circumstances, and our role in assisting at a homeless shelter despite being elderly, we would greatly appreciate your financial assistance in this situation. Thank you for considering our request. Sincerely, Barbara and Joseph Lucero

I'm considering switching to AT&T to save significantly on my current monthly bill of $[redacted]. I can reduce it by around $[redacted] per month, totaling a yearly saving of $1,[redacted]. Additionally, I would receive a $[redacted] gift card for making the switch. As a single household with minimal bandwidth needs, I find the current service charges excessive. I was disappointed that there was no proactive communication when my promotional contract expired last year. Unless there's a substantial improvement, I will disconnect the service. I don't require high-speed internet for activities like watching TV or gaming, as I don't have multiple devices connected. I simply want to avoid unnecessary expenses.

I am facing issues with Comcast service support. When I called, an automated program instructs to reset the modem, but I can't reach a human representative. My VTECH phone connected to Comcast has not worked since I got a new modem, displaying 23 missed calls. I spoke to a tech in Mexico who couldn't resolve the issue and tried transferring me to higher support, but the call got disconnected after being on hold for a long time. Now, I can't reach any human support to troubleshoot. I am using Wi-Fi calling on my cell phone, and whenever they reset the modem, the call drops. Please contact me at [redacted]. I have been a loyal customer for 27 years and this situation is frustrating.

I opted for self-installation with a Comcast-approved third-party modem and router, the Arris Surfboard SBG8300. After connecting the modem to the coaxial cable and the power, the blue light is blinking slowly, indicating it's still attempting to establish a downstream connection. Despite several hours passing, the blinking persists, ruling out the bootup process, and I've already power cycled the equipment twice. To activate the modem via a separate internet connection, I visited the website, yet encountered an error message stating it couldn't detect my device. Currently using AT&T via coaxial connection, I'm perplexed whether I need to cancel that service before receiving a downstream connection from Comcast. If cancellation isn't necessary, I'm seeking guidance on how to establish the downstream connection to enable online activation of my account.

I received my modem yesterday and got it set up along with the printer and roku, all of which worked fine. However, today there seems to be an issue as the roku is indicating no internet service and being slow. When I contacted customer service for help, the representative was unable to resolve the problem and blamed the roku device. Despite doing a speed test that showed speeds above [redacted], it seems there might be a mismatch with the modem provided by Comcast, causing this complication. I still need to check the printer's connectivity. This experience has not been a smooth start to the service, especially considering it took nearly a month to receive the equipment, and my service was even cancelled without notice due to missed calls. Disappointing.

I am encountering difficulties reaching a knowledgeable Comcast representative with the ability to address my login issue. I have dedicated almost four hours between today and last Saturday attempting to communicate with the support team. During my Saturday call, I was repeatedly directed to security, where the representatives had language barriers that hindered effective communication. Despite multiple attempts, my problem remained unresolved as I found myself going in circles without a resolution. The call ended abruptly without a callback. Given the nature of the issue, I urgently require assistance from a competent individual who possesses the authority to resolve this security concern.

I recently signed up for new internet services with Comcast in April and also obtained a new phone shortly after. After updating my account with the new phone number, I encountered an issue with paying my bill for July. The system is indicating that my new phone number is linked to another Comcast account, causing a problem with payment. I have attempted to correct this by editing my phone number details, but the system is not accepting the change. It continues to recognize my old phone number as associated with my account and the new one as linked to a different account. I have been unable to resolve this through automated means and am seeking assistance to ensure I am paying the correct bill. Thank you for your help. -RJ

I have been a loyal customer of Comcast for years. I would like to request that my bills be sent to [redacted] Appleton Ct., Palm Beach Gardens, FL 33[redacted] via mail. Being a senior citizen and not very tech-savvy, I rely on TV/Comcast for entertainment as I am housebound and do not drive. I have always paid my bills on time and now kindly ask to continue the convenience of mailing my bills to the provided address. Despite my efforts to contact Comcast through different telephone numbers, I kept encountering issues. I recently paid a bill of $[redacted].74 on 6/24/20 promptly upon receiving it by mail on 6/17/20. However, I did not receive bills for May and June. With assistance, I was able to speak to LYB operator [redacted] and receive the missing bills, which I paid immediately as mentioned. I kindly request Comcast to send my bills to my address regularly as before. Thank you for your understanding. Sincerely, Mr. and Mrs. Schiller

I am 86 years old, not very computer savvy, and a long-time customer of yours. I have been trying to reach you by phone since May 29th, [redacted] to renew my contract, but with no success. Despite my numerous attempts, I have been unable to speak with a human being for help with customer support. I even wrote a note to you but never received a response. I recently added "Deutsche Welle" to my account, expecting a $9.99 increase on my bill. However, my bill has gone up by over $40, exceeding my budget as a military retiree on a fixed income. I tried to return the equipment to a TV service that is no longer operating, but your office in Seaside CA was closed. Please assist me in resolving these issues so that I can continue to be your customer. Sincerely, Lilo Vance [redacted] Seaview Ave Pacific Grove, CA [redacted] Account Number: [redacted] Phone: [redacted] Email: [redacted]

I recently changed my plan and was assured that my download speed would remain the same, although my upload speed was reduced from 10 to 5 Mbps. Despite contacting the chat service about my frequent Zoom meeting disconnections, they emphasized the necessity of a faster download speed. Strangely, I can stream 4k movies on two additional devices simultaneously during Zoom calls, but adding a two-way device like an Arlo security camera causes the meeting to drop. The representative failed to address my concerns regarding the impact of a slower upload speed. Interestingly, while browsing through Xfinity's website, I observed that none of the plans listed include information about upload speeds.

1. Is this a scam for $1.00? 2. I am having trouble with voice function on my remote control. 3. Why should I keep cable if I can't find lists of missed free TV shows on On Demand? It's difficult to navigate without voice control, making it time-consuming to access Netflix, etc. 4. Please update my email to [redacted] to match my other accounts. 5. If you reply, I prefer communicating via text at [redacted]. 6. I would like to speak with a person directly for assistance with my issues, as the automated system doesn't address my specific problems efficiently. 7. Can I keep my phone service with Xfinity if I cancel cable and internet?

I am reaching out to address the trouble ticket we received regarding your phone line issue with the phone number [redacted]. Upon investigation, it appears there is a short in the telephone wiring beyond the modem on the inside. While the phone lines function properly up to the modem, the issue persists beyond that point. Typically, inside wiring problems require an electrician rather than a technician, and there may be a charge associated with that service. If you would like to proceed with scheduling a technician, please let me know. Today, an electrician visited and advised that a new modem is required. After contacting Comcast and AT&T, it seems the modem may indeed be the source of the problem as all phones are affected. It was noted that the ability to leave messages may be related to the service package rather than the phone model. Additionally, conversations with Comcast and AT&T suggested involvement of an IT professional. Please update on how you would like to proceed with resolving this issue.

My daughter has been covering the costs for my Comcast subscription for two years. She initially set up the account with her own account details, including passwords. Only recently did I install Norton security on the system. I have taken over the payments and decided to have all the accounts, including passwords, in my name. However, this transition has led to complications. I am left without Norton protection, have control of the Comcast services but struggle to verify the payments. I need guidance on how to rectify the situation with both Norton and Comcast to access the services I am paying for without the current hassle. Despite contacting Comcast, the process has been challenging, and I have not received the necessary assistance when trying to resolve these issues.

Hello, I am feeling frustrated with the customer service experience I have had with Comcast Xfinity. After reaching out through the chat tool to address a billing issue, I was connected to Vishal, who is part of the technical team by mistake. He attempted to transfer me to the billing department but received no response. Vishal then provided a phone number for direct contact, leading me to an endless automated phone system loop. Despite trying to reach a live person, I was only given the option to make a payment before being disconnected. Although I managed to engage with an Xfinity representative (initials CJS) on Twitter, they stopped responding after requesting my information. After waiting for 35 minutes with no reply, I reached out to the regional director via email and eventually received a response from another individual (initials JE) on Twitter. However, JE has since become unresponsive. My concern is simple - despite making a $[redacted].00 payment through electronic banking on June 26, [redacted], my Comcast Xfinity account does not reflect this transaction, putting me at risk of disconnection for an overdue balance. I seek the proper crediting of my payment and to avoid any service interruptions.

My billing information on the website has not been updated. I received confirmation for my updated service order from CUSTOMER RESOLUTION at COMCAST. During my conversation, I spoke with Daphne. Here is a summary of my Xfinity plan: EXTRA PERFORMANCE XFINITY VOICE TV includes services for $[redacted].76 per month with a 24-month term agreement. An early termination fee of $[redacted] applies. The offer includes LIMITED BASIC, SPORTS & NEWS, KIDS & FAMILY, ENTERTAINMENT, STREAMPIX, HIGH DEFINITION, and 20 HOURS OF CLOUD DVR RECORDING STORAGE. Additionally, I have PERFORMANCE XFINITY VOICE UNLIMITED LOCAL AND LONG DISTANCE CALLS with international calling available at an extra cost. I have cancelled some equipment and services, including More Sports & Entertainment, TV Boxes, and Non-Published Listing to reduce my monthly bill. Lastly, there are other monthly charges like Broadcast TV Fee, Regional Sports Fee, and estimated Taxes, Surcharges & Fees, bringing my total estimated monthly bill to $[redacted].97.

Lawrence Glazer from Okemos, MI, using Comcast account # [redacted] 11 [redacted], has been experiencing issues with the new Arris CGM4331COM gateway provided by Comcast for his cable TV, internet, and voice services. After connecting everything, except for the telephone line, he realized his landline telephone is not working. Despite restarting the gateway twice through the xfinity app and website, the issue persists. Lawrence is seeking suggestions to resolve the problem.

I had a challenging experience dealing with tech support for hours. Ultimately, they decided to send me a new modem. However, the email confirmation I received was for auto-pay instead of the replacement order confirmation. Even the voice approval didn't work as pressing "1" wasn't acknowledged. The agent promised to call back but never did. I can't see any trace of the replacement on the website, and reaching a human agent seems impossible. I need someone to contact me to resolve this issue promptly. Yesterday, I wasted a whole day trying to get help from unqualified tech support staff. The U.S. representative I spoke to was helpful, but the replacement order for the faulty modem seems to have vanished. Thank you, Rod Paul.

I have three TVs - two upstairs are working fine, but the one downstairs has had no video signal for over 24 hours. A technician was supposed to come between 3-5pm today to fix the issue, but it's well past 5pm now and no one has shown up. The status code is [redacted], and the black box on top of the TV is flashing green. My account number ends in [redacted], and the serial number of the box is PAEH [redacted]9. I stayed home waiting for the appointment, feeling frustrated. Should I reach out to AT&T or DISH for help?

We are encountering issues with emails not being delivered, especially to AOL and Yahoo accounts. The error messages indicate problems with the recipient mail servers. AOL suggests contacting the ISP representative for assistance. If you can provide additional support, we would appreciate any advice or assistance you can offer.

I am currently receiving TV service through my Cape Haze Resort condo located at [redacted] Placida Road Placida Florida [redacted]. While traveling outside of Florida, I use Xfinity streaming. On Monday, July 21 in the afternoon, I experienced an issue where I lost access to several important channels like CNN, Bloomberg, Fox Sports, Fox News, and Fox Business. Despite contacting multiple customer service representatives, I have not been able to resolve the problem. Our condo management states that no changes were made to the channel lineup. We should have access to the standard package of [redacted] channels, including the mentioned channels. My name is Sandra Phair, residing at [redacted] Placida Road, unit [redacted], in Cape Haze or Placida, Florida. I can be reached at [redacted]. I am seeking assistance to rectify this situation and ensure we receive the channels we are paying for. Any help in resolving this matter would be greatly appreciated.