Lawrence Glazer*Comcast account * **** ** *** *********I have Comcast*Xfinity cable TV...

GetHuman5078368's Equipment Trouble issue with Comcast from July 2020

Help with my Comcast issue
First: share to improve GetHuman5078368's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5078368 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman5078368's own words
Lawrence Glazer*Comcast account * **** ** *** *********I have Comcast*Xfinity cable TV, internet and voice.**I have been renting a modem*router from Comcast for several years. Recently it stopped transmitting Wi-Fi, so I asked Comcast for a new one.**Comcast delivered a new gateway (modem*router) for self-installation on Tuesday July **.**It is an Arris, model name CGM****COM.**I plugged in the various cables and activated it. But I neglected to plug in the telephone line before activating. I plugged that line in AFTER activating.**So now everything works except my landline telephone.**I have restarted the gateway twice (once from the xfinity app and once from the xFinity website). It made no difference.**I welcome your suggestions.****I am:**Lawrence Glazer***** W. Arbutus*Okemos, MI *****

GetHuman5078368 did not yet indicate what Comcast should do to make this right.

How GetHuman5078368 fixed the problem

We are waiting for GetHuman5078368 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Equipment Trouble issue
Reported by GetHuman5078368
Jul 18th, 2020 - 2 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 15965 others
0 customers following this


GetHuman5078368 started working on this issue
Jul 18th, 2020 3:06pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers