Lawrence Glazer*Comcast account * **** ** *** *********I have Comcast*Xfinity cable TV...

GetHuman5078368's Equipment Trouble issue with Comcast from July 2020

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The issue in GetHuman5078368's own words
Lawrence Glazer*Comcast account * **** ** *** *********I have Comcast*Xfinity cable TV, internet and voice.**I have been renting a modem*router from Comcast for several years. Recently it stopped transmitting Wi-Fi, so I asked Comcast for a new one.**Comcast delivered a new gateway (modem*router) for self-installation on Tuesday July **.**It is an Arris, model name CGM****COM.**I plugged in the various cables and activated it. But I neglected to plug in the telephone line before activating. I plugged that line in AFTER activating.**So now everything works except my landline telephone.**I have restarted the gateway twice (once from the xfinity app and once from the xFinity website). It made no difference.**I welcome your suggestions.****I am:**Lawrence Glazer***** W. Arbutus*Okemos, MI *****

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Comcast

Equipment Trouble issue
Reported by GetHuman5078368
Jul 18th, 2020 - a year ago
Not resolved
Seen by 25 customers so far
Similar issue to 15965 others
0 customers following this

Timeline

GetHuman5078368 started working on this issue
Jul 18th, 2020 3:06pm

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