Comcast Customer Service Issues

I recently received an email claiming I won an iPhone. I did enter a contest, but the email instructed me to fill out more forms. Excited about the possibility of gifting it to my daughter, who needs a new phone, I wanted to confirm if this is indeed a legitimate company and if I truly won. My daughter works at a youth home for teenagers and is unable to afford a new phone herself. She finds her job rewarding despite the limited pay because she genuinely enjoys helping others. I am reaching out to ensure the authenticity of the prize and to arrange for it to be picked up as instructed, which was supposed to be today. Thank you for your attention to this matter. Brenda H.

This is my fourth attempt reaching out to Comcast/Xfinity regarding an issue caused by your marketing team in Philly. The problem is that I reside in Mid-Michigan, closer to Lansing than Toledo, but my channel lineup has substituted Lansing network stations with Toledo ones based on my zip code. I urgently need the Lansing stations reinstated and the Toledo ones removed. Living in Michigan, I require local news, weather updates, and information which the Toledo stations do not provide. Despite assurances, they do not offer the necessary content. Please restore the Lansing stations to my lineup. You can reach me at [redacted]. - DF

Hello, I have Xfinity internet service through Chromecast at my Waltham location. I went on vacation starting February 5, [redacted], and initially placed my account on seasonal hold until April 5. Due to COVID-19, I am stuck in India as my US phone number does not have international roaming. I have tried reaching out to Xfinity through chat but have been unable to connect with a live agent. I was shocked by my recent bill and have been trying all communication channels to rectify the issue. I have been making minimum payments for the past 2 months but am uncertain when I will return to the USA (potentially by the end of May or early June). Could you please adjust my bill and place my account on seasonal hold until further notice? My Xfinity account number is [redacted][redacted]. I look forward to a positive response. Please contact me via email at [redacted] Thank you.

I recently upgraded to Xfi service and received the new equipment on Wednesday. Unfortunately, the internet has been unstable and consistently dropping ever since. Despite multiple restarts and an hour-long chat with an agent on Saturday, no technician called as promised. This issue has persisted throughout the weekend, causing me to be dropped multiple times on important calls this morning. As I now work from home and heavily rely on a stable internet connection, this situation is concerning. The chat person indicated the problem is not outside the house and may be related to the modem/router. We also have a new Xfinity cable box, replacing our DirectTV subscription. I would appreciate a new modem/router delivered today to address this pressing matter. Otherwise, we may need to consider canceling our new cable and internet services with Xfinity in favor of another provider. Kindly contact me urgently at [redacted].

I have been working with Comcast Sales to relocate a service for one of my clients to a new location. Unfortunately, I have encountered significant difficulties in the process. Despite my repeated requests, I have been unable to speak with the construction department, which I believe would greatly assist in expediting the service transfer. As a result, my long-time client is moving into their new location this week without any service, despite thorough planning on our part. In my experience with similar situations for other clients, direct communication with the construction department has been key to a smoother process. However, all communication is currently being filtered through the sales department, which is causing delays and misunderstandings. I am hoping that the head of the construction department in Bethesda, MD can contact me at [redacted] this afternoon to resolve this issue promptly. Thank you for your assistance.

My TV is not functioning. I was sent a box that also does not work. When I received it, it was extremely dirty and old. I can't comprehend why they didn't clean it before sending it out. The current box is also not functional. I have been without a working TV for about a week, and I have been unable to reach a technician. They mentioned my original box was old, but the replacement is smaller and still doesn't work. I urgently need to speak with a technician as my TV is not old and nothing seems to be functioning correctly. I suspect it may be an issue with the outside line rather than my box. Unfortunately, I do not have a computer, and my phone is a basic cell phone solely used for calls. If this issue is not resolved promptly, I will have to cancel with Xfinity as I am unable to contact anyone and feeling extremely frustrated.

I am greatly dissatisfied with Xfinity's customer service. Despite setting up a payment arrangement, my service was disconnected due to non-payment, and the representative I spoke with, Joart [redacted], was unhelpful. This isn't the first time I've encountered issues with being transferred multiple times during calls. I have been a loyal customer for years, but have had ongoing difficulties with customer service and technical problems. I was informed by an employee that my issues with wireless devices are due to the internet service provided by Xfinity, suggesting it may be subpar. I am considering terminating my account as it has become challenging to deal with the frequent cable, internet, and alarm issues without receiving satisfactory assistance. I believe Xfinity should make significant improvements in their customer service approach, especially for long-term customers like myself who shouldn't be made to feel this way about a service they pay for.

The "on demand" feature only connects successfully 1 out of 10 to 12 attempts. I've tried accessing it throughout the day, from 9 a.m. to 9 p.m. While I appreciate your apologies for the issue, I would prefer if the service was simply available as intended. For the past 4 days, I've made multiple attempts to connect, only to receive apologies for the inconvenience. Despite following troubleshooting steps like unplugging and reconnecting the system, the problem persists. It is frustrating to pay for a feature that is unavailable for days on end, contradicting the idea of "on demand." I urge you to address this recurring problem by improving the talent or equipment involved to ensure reliable service.

On Saturday, May 2, [redacted], I need to have Comcast disconnected at [redacted] S Mill St. Manns Choice, PA. We've opted for a more affordable provider due to ongoing reception issues reported since April [redacted]. A technician mentioned a new telephone pole was needed, but no progress has been made, leading to severe signal problems. We're dissatisfied with the service considering the high costs. I hope not to be billed for a full month with poor reception and missing channels. Please provide the address to return the equipment. Thank you, Deborah Bagley, last 4 digits of the social security number [redacted], phone number [redacted]-[redacted].

On the 12th of February [redacted], $68.81 was debited from my bank account by Comcast. I have never used Comcast services before! I have made several attempts to rectify this mistake with Comcast, but have been unsuccessful. I kindly request assistance in resolving this matter promptly. I am seeking a refund of $68.81 from Comcast for this incorrect charge. Your cooperation is appreciated. Thank you, Judy G. Email: [redacted] Phone: [redacted]

I have been experiencing frequent internet connection issues, around 17 times in the last month at various times. I contacted Comcast customer support regarding the problem. The representative, Greg, suggested I install the XFINITY application on my phone to schedule a callback when the issue happens. I tried calling the provided numbers, [redacted] and [redacted], but after being on hold for a long time, I was given limited options or directed to visit XFINITY.com/my account for technical support before getting disconnected. Finally, after multiple attempts, I managed to schedule a callback, but unfortunately, the issue remains unresolved.

I made a $[redacted] payment towards my bill, and there is now a $35.00 balance remaining. However, I am being directed to xfinity.com/myaccount, but I don't have an account set up on my phone to address the issue. I had informed them that I would be attending my mom's funeral services down south and would settle the rest of the balance upon my return. I am concerned that for just a $35.00 remaining balance, they are considering reducing my services.

Hello, I am reaching out on behalf of my father, Stuart B., as he is facing financial difficulties and relies on his TV for entertainment. Despite being a loyal customer for over 25 years, his recent bill of $[redacted] for basic services is becoming a burden. His current package includes outdated equipment and limited channels, especially compared to my plan, which is only slightly more expensive but offers HD channels and more variety. Unfortunately, the options presented by a Comcast representative did not provide significant cost relief within his budget constraints. Given his circumstances and long-standing loyalty, I am kindly requesting your assistance in adjusting his plan for at least two years to align more closely with new customer rates in the area. This would greatly enhance his viewing experience during his later years. While I understand individual representatives may have limitations, I hope someone in a higher position at Comcast can review his case for a more affordable solution. Thank you for considering our request. Sincerely, Vance B.

Last night, my cable box stopped working. I followed the usual reboot steps multiple times as I've been a customer for 20 years and know the process well. This morning, I visited your website and went through the troubleshooting steps, but unfortunately, the last step recommended was to send a repairman, which I preferred to avoid. I understand that I need a new box, as this typically happens once a year. My husband took the box with him to visit the Montgomeryville Comcast store later today while passing through the area. However, upon checking the store hours, I realized that it, along with most of your offices, are closed. I am now left without TV service in our bedroom. While I understand there are more serious issues in the world, watching TV before sleep is important to us. What is the quickest solution to get a new box?

We are currently being billed for a service we do not have. During our winter stay in Florida at [redacted] Avenida del Norte, we returned the Comcast box to a UPS store on April 2nd, as advised by a Comcast representative. We were assured that the service would be discontinued by April 4th. Despite receiving confirmation that the box was returned on April 17th, we recently discovered that the service was not terminated, and we are still being billed. After speaking with Natalie and Rodney at Comcast, where Rodney mentioned a supervisor would reach out to us (which has not happened), we attempted to call yesterday but could only reach a recording. Today we received a bill for $[redacted].75 through May. As long-time customers, we ask for your assistance in resolving this matter promptly.

I have been a loyal customer of Comcast for over 11 years with a perfect payment record. Due to COVID-19, I lost my job in March, leading to financial difficulties. Despite explaining my situation to a Comcast agent in mid-March and being assured that I would not have to pay for April and May, I received a bill in April totaling $[redacted].14, contradicting the agreement. This unexpected bill has caused me distress and financial strain. I took the steps to write a letter to Vice President Mr. Karinshak, the FCC, BBB, and Attorney General Dana Nessel to address this issue. I firmly believe that Comcast should honor the commitment made by their agent and waive the charges for April and May as agreed. It is crucial for companies to stand by what their representatives promise to customers in difficult situations.

I contacted Arris, the manufacturer of my Comcast-approved modem, and they informed me that Comcast needs to increase the Upstream Power for my Internet connection because it's currently too low. Unfortunately, the Comcast technicians I've spoken with so far have not been able to address this issue and seem to only suggest resetting the system without letting me speak to an agent. I've attempted to reach out through chat but keep getting disconnected. I have the specific power level details that need to be adjusted, as recommended by Arris. They mentioned that the low power level could be the reason behind the frequent "Not connected" errors I've been experiencing. Thank you for your assistance in resolving this matter. - J

My name is Jean Dubuche. Approximately 2 to 3 years ago, I rented a bedroom from a landlord at his apartment located at [redacted] NW 47 Ter in Lauderdale Lakes, FL [redacted]. He opened an Xfinity account in my name without my permission. Unfortunately, I lost the letter and do not have the account number. Despite me raising this issue, he denied responsibility. As a result of Comcast reporting me to the Credit Bureau, I need to rectify this situation by paying off the fraudulent debt. How can I proceed with resolving this matter?

I keep receiving a cable TV error message saying, "We're having trouble connecting to the internet." I've attempted to troubleshoot by checking the cables, power cycling the system, and visiting Xfinity's support website for service updates. However, the issue persists and the temporary fix of power cycling only lasts briefly. When attempting to contact Comcast through their phone line, 1-[redacted]-Comcast, I got stuck in an endless loop without any assistance. I am hoping to receive help with this persistent problem. If possible, please reach out to me at [redacted].

I received the Essentials Service on 4/27. The modem I got from the technician did not come in a box, did not include an Ethernet cable, a getting started guide, or the Xfinity envelope with the Comcast Customer Privacy Notice as advertised on the Essentials website. Additionally, the modem I received runs hot, which is concerning for an Elderly person around it as it randomly resets or goes offline while I'm online. I'm looking for a "Retail Factory BOXED" replacement modem to ensure I get all the items advertised on the website.