I am receiving error message RDK-***** on my X* box. "We're having trouble connecting...

GetHuman4734873's customer service issue with Comcast from April 2020

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The issue in GetHuman4734873's own words
I am receiving error message RDK-***** on my X* box. "We're having trouble connecting to the internet." I have tried resetting, refreshing, and power cycling the box but to no avail. I have checked the coaxial cable connection. I have even replaced the cable. That doesn't help. Unfortunately, the problem in intermittent. Sometimes it's fine, and sometimes it's not. No other cable box in my house is having issues. I believe I need to swap out my X* box.

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Comcast

Customer service issue
Reported by GetHuman4734873
Apr 29th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 12674 others
0 customers following this

Timeline

GetHuman4734873 started working on this issue
Apr 29th 2:09am
GetHuman4734873 indicated the issue is not fixed yet.
May 4th 11:38pm

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