Cable came down in storm Nov ** Comcast won't fix until February.

GetHuman1639411's customer service issue with Comcast from November 2018

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GetHuman Phone call #1 (9 mons ago)
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The issue in GetHuman1639411's own words
Our cable line came detached from the house but we still have service. The line is hanging low over a public sidewalk and presents a hazard. We talked to customer service yesterday and were told you cannot fix this problem until February. This is unacceptable. The problem needs to be corrected immediately to prevent further damage or injury to the public.
Reattaching the cable within ** hours.
Over ** years
Talked to customer service agent.
I have an issue with Comcast too
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Comcast

TV*Internet*Phone
Customer service issue
Reported by GetHuman1639411
Nov 27th, 2018 - 9 mons ago
I have an issue with Comcast too
Not resolved
Seen by 5 customers so far
Similar issue to 8902 others
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Timeline
GetHuman1639411 started working on this issue
Nov 27th, 2018 7:01pm