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Before contacting them, items GetHuman1639411 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman1639411's own words
Our cable line came detached from the house but we still have service. The line is hanging low over a public sidewalk and presents a hazard. We talked to customer service yesterday and were told you cannot fix this problem until February. This is unacceptable. The problem needs to be corrected immediately to prevent further damage or injury to the public.
Reattaching the cable within ** hours.
Over ** years
Talked to customer service agent.
I have an issue with Comcast too
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