No television channels are working, they have a black screen with a note in blue, "ONE...

GetHuman1375574's customer service issue with Comcast from October 2018

Help with my Comcast issue
The issue in GetHuman1375574's own words
No television channels are working, they have a black screen with a note in blue, "ONE MOMENT PLEASE this channel should be available shortly."
GetHuman1375574 did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman1375574 fixed the problem
The tv channels returned around ** a.m., I think. The internet has been down a lot so I just now read your e-mail. Also people on the community website recently complained about power failures and phone (I guess a landline) failure. (*rd world country here?)
Please help with my Comcast issue
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Comcast

Customer service issue
Reported by GetHuman1375574
Oct 19th, 2018 - a mon ago
I have an issue with Comcast too
Fixed
GetHuman1375574 shared how to fix
Seen by 9 customers so far
Similar issue to 7493 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman1375574 started working on this issue
Oct 19th 2:30pm
GetHuman1375574 confirmed the issue is fixed. Hooray!
Oct 23rd 2:27am
GetHuman1375574 confirmed the issue is fixed. Hooray!
Oct 23rd 2:34am
GetHuman1375574 confirmed the issue is fixed. Hooray!
Oct 24th 3:58am