apps like google play store cannot find the wifi even though I can access google search...

GetHuman-bneideff's customer service issue with Comcast from September 2018

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Help with my Comcast issue
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The issue in GetHuman-bneideff's own words
Access Chrome, Play store, sync Kindall and many other apps that will not connect. It will connect to Facebook, Google Search, Google Calendar and a few others. The error is: No internet connection make sure wi-fi or cellular data I turned on, then try again. Wi-fi is on and connected. All apps work perfectly when I'm away from home using another wi-fi. ... apps like google play store cannot find the wifi even though I can access google search.
I cannot update apps or use my tablet at my home. All apps work perfectly when I'm away from home using another wi-fi.

GetHuman-bneideff did not yet indicate what Comcast should do to make this right.

** years *
I have tried re-setting the modem. A soft re-boot and a complete hard re-boot. I've been to the Verizon store twice and the Xfinity store yesterday where they told me I had to call comcast support.
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Comcast

Verizon Ellipses *
Customer service issue
Reported by GetHuman-bneideff
Sep 11th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 6189 others
0 customers following this
Items needed
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Timeline

GetHuman-bneideff started working on this issue
Sep 11th, 2018 4:34pm
GetHuman-bneideff indicated the issue is not fixed yet.
Sep 11th, 2018 5:36pm
GetHuman-bneideff indicated the issue is not fixed yet.
Sep 11th, 2018 5:37pm
GetHuman-bneideff indicated the issue is not fixed yet.
Sep 11th, 2018 5:42pm
GetHuman-bneideff indicated the issue is not fixed yet.
Sep 11th, 2018 5:43pm

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