I am having double NAT issues between my comcast router*modem and the router we are usi...

GetHuman-cbira's customer service issue with Comcast from August 2018

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The issue in GetHuman-cbira's own words
I am having double NAT issues between my comcast router*modem and the router we are using in our office area. I am trying to login to our modem and need a username to see if there is something that I can do about that or if a comcast tech may be needed. I have a CISCO docsis *.* Voice Gateway model number DPC ****B from comcast. please let me know. The network had been working fine until a recent Windows ** update messed everything up
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Comcast

Customer service issue
Reported by GetHuman-cbira
Aug 27th, 2018 - 4 mons ago
I have an issue with Comcast too
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Seen by 3 customers so far
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Timeline
GetHuman-cbira started working on this issue
Aug 27th 3:47pm