Spoke to RETENTION ON ********** and agreed to a two year contract at $**.** and speed...

GetHuman893183's customer service issue with Comcast from August 2018

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The issue in GetHuman893183's own words
Spoke to RETENTION ON ********** and agreed to a two year contract at $**.** and speed of ** down. ******** I measured **.** down and *.** up**On ******** I checked again as something changed and speed was increased. Now it is **.** down and *.** up.**I read on the web site that the $**.** has been changed from two years to one year and at the end of one year goes to $**.**.**This violated my agreed to agreement with the Retention Department.**I am a retired person with illness and DO NOT NEED SPEED OVER ** down, * up.**Please advise how to correct your records to the agreed to contract that was violated without consultation**Gary Brownfield****-***-*****Comcast Internet customer as of May **, *****Note: I DO NOT OWN A TV.
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Customer service issue
Reported by GetHuman893183
Aug 27th, 2018 - 4 mons ago
I have an issue with Comcast too
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GetHuman893183 started working on this issue
Aug 27th 2:58pm