All of a sudden, I am asked to provide a password to receive my emails. I haven't had...

GetHuman-dbresnah's customer service issue with Comcast from August 2018

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The issue in GetHuman-dbresnah's own words
All of a sudden, I am asked to provide a password to receive my emails. I haven't had to do that for years, so I no longer knew my password. I changed the password and received emails from XFINITY saying I am all set* the change was successful. But, I still am not able to receive emails. I am prompted to submit my password--which I do and am told it is not valid. When I try to do a "chat" giving the problem, I am told it is not a secure site. Please advise me.
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Comcast

Customer service issue
Reported by GetHuman-dbresnah
Aug 11th, 2018 - a yr ago
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Seen by 4 customers so far
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman-dbresnah started working on this issue
Aug 11th, 2018 10:21pm
GetHuman-dbresnah indicated the issue is not fixed yet.
Aug 12th, 2018 11:49pm
GetHuman-dbresnah confirmed the issue is fixed. Hooray!
Aug 15th, 2018 12:13am