I am divorced, moved out. Opened my own comcast account. Husband wanted to keep old acc...

GetHuman980611's customer service issue with Comcast from August 2018

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The issue in GetHuman980611's own words
I am divorced, moved out. Opened my own comcast account. Husband wanted to keep old account at family home. Went to comcast Fri, they cancelled old family account and opened new one for him. When they did, our two accounts are still linked, so his old comcast email is on my account. No big deal, except his internet doesn't work now with his "new" account. Phone and cable work. My account is fine, but would like to remove his comcast email from mine. He doesn't use it anymore, anyway, so we can delete it. Have existing troubleshooting order open at comcast. They couldn't figure it out yesterday, am trying again today ... Thank you!
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Comcast

Customer service issue
Reported by GetHuman980611
Aug 11th, 2018 - 7 mons ago
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Timeline
GetHuman980611 started working on this issue
Aug 11th, 2018 9:26pm