the envelope icon on the home page doesn't show up - open my email - I can't open my email

GetHuman-joanmp's tech support issue with Comcast from April 2018

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Help with my Comcast issue
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Name on account, Billing Address, Last four of social security, and Account PIN
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The issue and preferred resolution, in GetHuman-joanmp's own words:
open my email ... the envelope icon on the home page doesn't show up
I can't open my email
try to help me I am clueless
Help with my Comcast issue
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Comcast

sony lap top
tech support issue
Reported by GetHuman-joanmp
Apr 23rd, 2018 - 3 mons ago
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GetHuman-joanmp started working on this issue
Apr 23rd 1:44pm