On August *rd I was charged £** because I didn't cancel my one-week free trial. **My pr...

GetHuman5143784's Account Access issue with ClassPass from August 2020

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Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5143784's own words
On August *rd I was charged £** because I didn't cancel my one-week free trial. **My problem is that I can't find the account I signed up with because I have no email confirmations in my emails. When I log on with my regular email, it's only record is of an account I cancelled a year ago. **Basically I need to know how I've signed up to Classpass (what email?) that is charging me so that I can cancel it. Apart from this email and my Facebook one I don't have another email address, and on both the accounts there is no record of me reactivating an account with ClassPass.

GetHuman5143784 did not yet indicate what ClassPass should do to make this right.

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ClassPass

Account Access issue
Reported by GetHuman5143784
Aug 8th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 827 others
0 customers following this

Timeline

GetHuman5143784 started working on this issue
Aug 8th, 2020 1:09pm

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