© GetHuman Inc.

What happens if a class I booked gets canceled?

Asked 2 years ago
When a class booked through ClassPass is canceled, the member will typically receive a notification regarding the cancellation. The specific policies surrounding cancellations may vary based on the studio or gym and the circumstances of the cancellation. In many cases, if the class is canceled well in advance, members may have the opportunity to rebook the same class at a later date or select an alternative class without any penalties. If a last-minute cancellation occurs, the member may receive credits back to their account, which can be used for future bookings. Additionally, it is common for ClassPass to ensure that members are informed about this process through their app or website. It is important for members to check their ClassPass app or account for any updates related to their bookings, as well as for specific policies that studios may have regarding cancellations. Members should be aware that individual studios may have their own cancellation policies, so reviewing any terms and conditions associated with the class or studio can be beneficial. For the most accurate information, it is advisable to look at the current ClassPass website or within the app.
Answered Jul 6th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All ClassPass Questions

Need to contact ClassPass?

If you need to talk to ClassPass customer service, now that you have the answers that you needed, click the button below.
Contact ClassPass

ClassPass

Find a list of many popular ClassPass questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
ClassPass Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!