What happens if a class I booked gets canceled?
If a class you booked on ClassPass gets canceled, there are a few options available to you. First, you will receive an email notification informing you about the cancellation. You will also receive a credit equal to the number of credits you used to book the class. You can use this credit to book another class on ClassPass within the same billing cycle. Alternatively, you can reach out to the ClassPass customer support team, who will assist you in finding a replacement class or provide further guidance. Additionally, ClassPass offers a "Late Cancellation Protection" feature that allows you to cancel a class up to 12 hours before its start time without penalty if the class is canceled by the studio. Overall, ClassPass ensures that you have the flexibility and support needed in the event of any class cancellation.
Answered May 3, 2024
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