ClassPass Customer FAQ

You can cancel your ClassPass membership anytime through the account settings on the ClassPass website. To do this, log into your account and go to the 'Account Settings' section. Here, you'll find an option to cancel your membership. You need to remember that any unused credits don't rollover when you cancel. Therefore, we recommend that you use all your remaining credits before cancelling. If you cancel your membership in the middle of your billing cycle, you’ll still have access to book your remaining classes until the end of your billing period. Please note that memberships must be cancelled prior to your renewal date to avoid future charges.

We apologize for any inconveniences you've experienced. If the studio doesn't open for your class, it means either there has been a scheduling error or an unforeseen circumstance. We request you to report the issue via your ClassPass account as soon as possible. Then we can take steps to correct the situation and provide a suitable solution. You will not lose any credits for a class that didn't occur, and we aim to make the situation right for you.

We're sorry to hear about this issue. This situation could occur if someone else used your credit card details to sign up for ClassPass without your consent. If you're positive that you didn't sign up yourself, we suggest you to contact your bank or financial institution immediately to report the unusual activity and ask them to stop further charges. They may also be able to assist you in getting a refund for the charges incurred. In addition, you should contact ClassPass customer support directly and inform them about your situation so they can investigate the issue from their end. Always make sure to keep your financial information secure to prevent unauthorized transactions.

If ClassPass is not connected to your booking app, there are a few possible reasons for this. ClassPass is compatible with several booking systems, so it could be an issue with the integration not occuring properly, or your booking system might not support ClassPass. We suggest checking whether your booking system and ClassPass are integrated correctly. Also, you might need to contact your booking system's support for assistance. If those steps don't help, there could be a temporary issue with ClassPass, which usually resolves itself. Please retry connecting at a later time.

When you book a class on ClassPass, it's typically confirmed instantly. However, sometimes there might be a delay due to the studio or gym's booking system. If your booking is in a "pending" status, it means ClassPass is still waiting for confirmation from the studio or gym. If a long time has passed and your booking hasn't been confirmed, it could be a technical issue. If your booking is not confirmed within a reasonable time, it will automatically be cancelled and your credits will be refunded. Always remember to check your ClassPass account or email for real-time booking updates.