Subject: Monthly pension payment to Lebanon **Hello***To whom it may concern***I am rec...

GetHuman-elianed's customer service issue with Citibank from April 2020

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The issue in GetHuman-elianed's own words
Subject: Monthly pension payment to Lebanon **Hello***To whom it may concern***I am receiving my monthly pension payment from MSA France via your esteemed institution.**The last payment I had receive was dated November ****.*I asked MSA to change the mode of payment to a wired transfer, but unfortunately, the payment was received in Lebanese pound which is not logical according to the current Lebanese monetary situation, then I asked them to switch back to the preceding payment mode( via Western Union).**The letter that I am receiving from your part is sometimes taking more than month to be delivered and sometimes not received at all.**I come back to you to find an effective*Way for the delivery of the letter's payment, either by a secured email, SMS( payment credentials),WhatsApp notification or any other way you may find eligible* bearing in mind that ,surely, the cash is paid to the concerned person upon verification of his Passport.**I am ready to present any requested support document, which can be validated by MSA.**My request was addressed to MSA without any response from their part.**Awaiting your response to solve this obstacle.**With all my respect,**On behalf of Jean Dauriat,*Eliane Dauriat (his wife).**Cellular number: *** ** ******

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Citibank

Customer service issue
Reported by GetHuman-elianed
Apr 16th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1800 others
0 customers following this

Timeline

GetHuman-elianed started working on this issue
Apr 16th 11:01am
GetHuman-elianed indicated the issue is not fixed yet.
Apr 17th 9:12am

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